Garrio

Shopify chat app by Garrio, Inc.·Customer support, live chat, and AI helpdesk. Answer questions instantly and see which conversations

Snapshot

5.00(1 reviews)#323of 820 inChat

Ongoing.AI tracks Garrio daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

5.00

1 reviews

Pricing

From $10/mo

freemium

Built for Shopify

No

Years live

1

launched Apr 28, 2025

Last updated

Jul 2, 2026

Shopify listing

Catalog position

Where Garrio sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#323

of 820 active apps

Review count percentile

54th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

1

since 2025

Listing change cadence

What Garrio has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-06-08 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-23shopify_lastmod: 2026-06-23 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-25 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Garrio is a game changer for Shopify Store Owners! We've had the privilege of being involved as a Beta Customer from the very early days. The developers at Garrio are remarkably responsive to requests for assistance or new features. Love this app!!”
    Mortadella Head · 5★ · 2026-02-02

    Plans

    Garrio pricing tiers.

    Free Plan

    Free

    • 100 AI customer support responses
    • Live chat and helpdesk in one inbox
    • AI chatbot answers questions instantly
    • AI knowledge base and FAQ built for you
    • Customer support in chat email & social
    • Support tickets and workflows included
    • Social media monitoring and responses
    • Dead simple and fast setup

    Starter Plan

    $10/month

    • Free customer support plan, plus:
    • 100 extra AI support responses included
    • Live chat, chatbot, and helpdesk
    • Customer support for chat email & social
    • Usage-based pricing for full control
    • Scale AI customer support as you grow
    • Social media monitoring and responses
    • Everything in Free customer support plan

    Professional Plan

    $500/month

    • Starter customer support plan, plus:
    • Unlimited AI customer support responses
    • Live chat, chatbot, and full helpdesk
    • 100 managed customer support responses
    • Garrio + AI managed knowledge base
    • Dedicated account manager for support
    • Managed customer support available 24/7
    • Social media monitoring and responses

    Capabilities

    What Garrio can do.

    The 49 capabilities Garrio lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    7
    • AI chatbots
    • Live chat
    • Email chat
    • Social media
    • Multi-language
    • Agent analytics
    • Customer insights

    Automated responses

    10
    • Discounts
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Order updates
    • Cross-sell
    • Upsell
    • Surveys
    • Send transcript

    Customization

    9
    • Color and font
    • Emojis and stickers
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat flows
    • Agent avatar

    Helpdesk

    Channels

    7
    • Email
    • Live chat
    • Chatbot
    • Social media
    • Self-service
    • Help center
    • FAQs

    Workflow automation

    16
    • Auto-reply
    • Response templates
    • AI responses
    • AI summaries
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Escalation
    • Tagging
    • Spam detection
    • Order tracking
    • Customer notifications
    • Feedback surveys
    • Multi-language
    • Analytics
    • Reports

    FAQ

    Garrio — frequently asked questions.

    What is Garrio on Shopify?
    Garrio, officially listed on the Shopify App Store as Garrio: Support & Live Chat, is a Shopify app in the Chat category. Garrio is a customer support and live chat app designed for online stores. Answer customer questions across chat, email, and social channels, and manage support from one inbox. Garrio’s AI learns your products and brand voice from real conversations, helping you resolve questions instantly and reduce support workload. Need more than software? Garrio also offers a managed service option for teams that want 24/7 support coverage. Setup takes minutes with a simple install. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Garrio cost?
    Garrio offers a free plan and 2 paid plans starting at $10/month and going up to $500/month. The free plan includes 100 AI customer support responses, Live chat and helpdesk in one inbox, AI chatbot answers questions instantly, and AI knowledge base and FAQ built for you. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Garrio free?
    Yes — Garrio offers a free plan alongside paid options. The free plan includes 100 AI customer support responses, Live chat and helpdesk in one inbox, and AI chatbot answers questions instantly. Paid plans start at $10/month for advanced features.
    When was Garrio launched?
    Garrio launched on April 28, 2025 — over 1 year on the Shopify App Store. In that time it has gathered 1 merchant reviews.
    Is Garrio Built for Shopify?
    Garrio does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Garrio alternatives?
    Merchants commonly compare Garrio with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,443

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,806

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Browse more inAll Chat apps All Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Garrio.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Garrio — free Start free

    Prefer the source? View Garrio on the Shopify App Store ↗