Best Helpdesk Apps for Shopify (2026)

Leaderboard

Top 20 helpdesk apps.

Ordered by live position on the Shopify helpdesk category page, filtered to 4.0★+ for credibility. ↑ marks 7-day climbs; +N is new reviews in the same window.

#1
Tidio ‑ Live Chat & AI Chatbot
TIDIO LLC · Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Rating
4.70★
Reviews
1,281
+7 / 7d
$29+/mo
#2
Redo
Redo Tech, Inc · Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Rating
5.00★
Reviews
673
$10+/mo
#3
Gorgias: AI, Helpdesk & Chat
Gorgias Inc. · Leading AI-powered conversational commerce platform for brands
Rating
4.20★
Reviews
659
+6 / 7d
$10+/mo
#4
Willdesk: Live Chat&AI Chatbot
Channelwill · AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Rating
4.80★
Reviews
361
$16+/mo
#5
SB: Helpdesk, Live Chat & FAQs
Shark Byte, Inc · All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.
Rating
4.60★
Reviews
314
$5+/mo
#6
Chatway Live Chat & AI Chatbot
Premio · Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Rating
4.90★
Reviews
268
+8 / 7d
$29+/mo
#7
Cleverific AI Upsell & Editing
Cleverific, Inc · Self-serve edits eliminate support tickets. AI upsells built on your sales data grow revenue.
Rating
4.60★
Reviews
232
$59+/mo
#8
DC: WhatsApp Marketing + API
DelightChat · Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk
Rating
4.80★
Reviews
217
$29+/mo
#9
Commslayer: AI Helpdesk & Chat
Actuals Oy · AI-powered helpdesk & chat by the ex-Lifetimely founders
Rating
4.90★
Reviews
194
+1 / 7d
$39+/mo
#10
Zipchat AI Chatbot & Live Chat
ZIPCHAT INC · AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
Rating
4.80★
Reviews
179
BFS$49+/mo
#11
Re:amaze AI Helpdesk & Chat
Reamaze · Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
Rating
4.40★
Reviews
173
$29+/mo
#12
Zotabox Contact Form Builder
Zotabox · Provide Great Customer and Stakeholder Services with Straightforward Multi-field and Reliable Forms
Rating
4.60★
Reviews
120
$12+/mo
#13
Orderify ‑ Order Edit Cancel
Customer First focus · Let customers edit, cancel and reorder on their own for a better customer experience.
Rating
4.80★
Reviews
70
$4+/mo
#14
BotSpace: AI Chat & Helpdesk
BotSpace · AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS
Rating
4.70★
Reviews
69
$15+/mo
#15
QuickCEP: AI Support Agent
QuickCEP · Customer Engagement Platform with Live Chat, AI Agent, Marketing Automation, CDP, and More.
Rating
4.90★
Reviews
57
$99+/mo
#16
Channel Sales Chat Bot CRM
Channel Corp. · Your trusted sales concierge designed to boost sales and LTV through your existing customers.
Rating
4.80★
Reviews
41
$36+/mo
#17
Relocate+ Address Editing
Crowd Control · Cut support tickets by letting customers fix incorrect shipping addresses, swap variants, and cancel
Rating
5.00★
Reviews
38
$19+/mo
#18
Crisp ‑ Helpdesk & AI Chatbot
Crisp · Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
Rating
4.10★
Reviews
34
$45+/mo
#19
Hosted Email
Clover Apps Limited · Hosted Email app offers advanced email integrated directly in your store's admin panel.
Rating
4.00★
Reviews
32
$5+/mo
#20
lookfor: Scalable CX Platform
lookfor, Inc. · Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI
Rating
4.80★
Reviews
30
$1200+/mo

Momentum · last 28 days

Who's growing.

Cumulative review curves for the incumbents — the slope is the velocity — and the apps adding the most reviews right now, which aren't always the same names.

Tidio1.3k
Redo673
Gorgias659
Willdesk361
SB314

Tracked daily from Ongoing.AI's review-stats snapshots. Each point is the day's observed total review count, collapsed to one observation per day.

Shape of the niche

Pricing and rating distributions.

Where merchants actually pay, and where sentiment actually lands — "is this niche price-anchored?" and "is the bar genuinely 4.5★+?"

Pricing

Free15% · 30
Under $20/mo38.5% · 77
$20–$49/mo33% · 66
$50–$99/mo3.5% · 7
$100+/mo10% · 20

Rating

5.0★48.3% · 43
4.5 – 4.99★33.7% · 30
4.0 – 4.49★7.9% · 7
3.0 – 3.99★6.7% · 6
Below 3.0★3.4% · 3

Full directory

All 200 helpdesk apps.

Every active app tracked in this category, best-first by review count. Each links to its live report.

Methodology

Where the numbers come from.

Ratings, review counts, pricing, “Built for Shopify,” and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The leaderboard filters to apps rated 4.0★+ then orders by review count: a credibility-weighted definition of “best.” Rank race and movers come from daily category-page archives — each day’s position is the best (lowest) rank we observed across all pages of the Helpdesk category. New entries are apps whose first-seen date lands in the last 28 days. Snapshot generated 2 minutes ago.

Best Helpdesk apps for Shopify.

Top 20 helpdesk apps.

Tidio ‑ Live Chat & AI Chatbot

Redo

Gorgias: AI, Helpdesk & Chat

Willdesk: Live Chat&AI Chatbot

SB: Helpdesk, Live Chat & FAQs

Chatway Live Chat & AI Chatbot

Cleverific AI Upsell & Editing

DC: WhatsApp Marketing + API

Commslayer: AI Helpdesk & Chat

Zipchat AI Chatbot & Live Chat

Re:amaze AI Helpdesk & Chat

Zotabox Contact Form Builder

Orderify ‑ Order Edit Cancel

BotSpace: AI Chat & Helpdesk

QuickCEP: AI Support Agent

Channel Sales Chat Bot CRM

Relocate+ Address Editing

Crisp ‑ Helpdesk & AI Chatbot

Hosted Email

lookfor: Scalable CX Platform