#1↓NaN
Tidio ‑ Live Chat & AI Chatbot
TIDIO LLC · Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Rating
4.70★
Reviews
1,255
$29+/mo
Shopify App Store · refreshed Jun 11, 2026
Categories / Helpdesk
Best Helpdesk apps for Shopify.
180 active apps, 5,266 total reviews, 4.60★ average. Live App Store data, daily rank-race for the top incumbents, and the apps merchants picked this week.
Active apps
180
live in this category today
Total reviews
5.3k
across the niche
Avg rating
4.60
review-count weighted
Built for Shopify
2%
of the niche carries the badge
Free apps
9%
or freemium
Leaderboard
Top 20 helpdesk apps.
Ordered by live position on the Shopify helpdesk category page — what merchants actually see browsing the niche — filtered to 4.0★+ for credibility. The ↑ arrow marks 7-day climbs on the category page; +N is new reviews in the same window.
- #2↓NaN
Gorgias: AI, Helpdesk & Chat
Gorgias Inc. · Leading AI-powered conversational commerce platform for brands
Rating
4.30★
Reviews
646
$10+/mo - #3↓NaN
Redo
Redo Tech, Inc · Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Rating
4.90★
Reviews
615
$10+/mo - #4↓NaN
Willdesk: Live Chat&AI Chatbot
Channelwill · AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Rating
4.80★
Reviews
365
$16+/mo - #5↓NaN
SB: Helpdesk, Live Chat & FAQs
Shark Byte, Inc · Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
Rating
4.70★
Reviews
324
$5+/mo - #6↓NaN
Chatway Live Chat & AI Chatbot
Premio · Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Rating
4.90★
Reviews
259
$29+/mo - #7↓NaN
Cleverific Order Editing
Cleverific, Inc · Let customers edit orders and add upsell products post-purchase without contacting support.
Rating
4.60★
Reviews
233
$49+/mo - #8↓NaN
DC: WhatsApp Marketing + API
DelightChat · Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk
Rating
4.80★
Reviews
215
$29+/mo - #9↓NaN
Commslayer: AI Helpdesk & Chat
Actuals Oy · AI-powered helpdesk & chat by the ex-Lifetimely founders
Rating
4.90★
Reviews
178
$39+/mo - #10↓NaN
Re:amaze AI Helpdesk & Chat
Reamaze · Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
Rating
4.40★
Reviews
176
$29+/mo - #11↓NaN
Zotabox Contact Form Builder
Zotabox · Provide Great Customer and Stakeholder Services with Straightforward Multi-field and Reliable Forms
Rating
4.60★
Reviews
124
$12+/mo - #12↓NaN
Orderify ‑ Order Edit Cancel
Customer First focus · Let customers edit, cancel and reorder on their own for a better customer experience.
Rating
4.80★
Reviews
70
$4+/mo - #13↓NaN
BotSpace: AI Chat & Helpdesk
BotSpace · AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS
Rating
4.80★
Reviews
62
$15+/mo - #14↓NaN
QuickCEP: Live Chat&AI Chatbot
QuickCEP · Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.
Rating
4.90★
Reviews
58
$99+/mo - #15↓NaN
Channel Sales Chat Bot CRM
Channel Corp. · Your trusted sales concierge designed to boost sales and LTV through your existing customers.
Rating
4.80★
Reviews
41
freemium - #16↓NaN
Relocate+ Order Editor
Crowd Control · Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Rating
5.00★
Reviews
38
$9+/mo - #17↓NaN
Crisp ‑ Helpdesk & AI Chatbot
Crisp · Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
Rating
4.10★
Reviews
34
$45+/mo - #18↓NaN
Hosted Email
Clover Apps Limited · Hosted Email app offers advanced email integrated directly in your store's admin panel.
Rating
4.20★
Reviews
31
$5+/mo - #19↓NaN
lookfor: Scalable CX Platform
lookfor, Inc. · Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI
Rating
4.80★
Reviews
31
$1200+/mo - #20↓NaN
eDesk ‑ AI, Helpdesk & Chat
xSellco Ltd · eDesk - Helpdesk & Customer Support Software
Rating
4.80★
Reviews
29
$49+/mo
Review growth
Top incumbents, traced daily.
Cumulative review count per day for the niche’s most- reviewed apps. The slope of each line IS the velocity — steeper slopes mean faster growth. Lines pulling away from the pack are the niche’s actual momentum leaders.
- Tidio ‑ Live Chat & AI Chatbot1.3k
- Gorgias646
- Redo615
- Willdesk365
- SB324
Shape of the niche
Pricing and rating distributions.
Where merchants actually pay, and where merchant sentiment actually lands. Useful for “is this niche price-anchored?” and “is the bar genuinely 4.5★+ or more like 3.8★?”
Pricing
Where this niche prices.
- Free15% · 27
- Under $20/mo39.4% · 71
- $20–$49/mo32.2% · 58
- $50–$99/mo2.8% · 5
- $100+/mo10.6% · 19
Rating
Where this niche rates.
- 5.0★43.8% · 35
- 4.5 – 4.99★35% · 28
- 4.0 – 4.49★10% · 8
- 3.0 – 3.99★6.3% · 5
- Below 3.0★5% · 4
Momentum · last 28 days
Who’s growing.
Apps adding the most reviews over the last 28days — the niche’s actual growth leaders, not just the cumulative incumbents. Pulled from Ongoing.AI’s daily review-count history.
+22
new reviews
Redo
Redo Tech, Inc · Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Pattern
Rating
4.90★
Total reviews
615
+15
new reviews
Tidio ‑ Live Chat & AI Chatbot
TIDIO LLC · Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Pattern
Rating
4.70★
Total reviews
1,255
+4
new reviews
Gorgias: AI, Helpdesk & Chat
Gorgias Inc. · Leading AI-powered conversational commerce platform for brands
Pattern
Rating
4.30★
Total reviews
646
+4
new reviews
Commslayer: AI Helpdesk & Chat
Actuals Oy · AI-powered helpdesk & chat by the ex-Lifetimely founders
Pattern
Rating
4.90★
Total reviews
178
+3
new reviews
Chatbase
Chatbase.co Inc. · Chatbase is a platform for building AI Agents for Customer Support & Sales for your store
Pattern
Rating
4.80★
Total reviews
18
+3
new reviews
BotSpace: AI Chat & Helpdesk
BotSpace · AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS
Pattern
Rating
4.80★
Total reviews
62
+2
new reviews
Re:amaze AI Helpdesk & Chat
Reamaze · Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
Pattern
Rating
4.40★
Total reviews
176
+2
new reviews
DC: WhatsApp Marketing + API
DelightChat · Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk
Pattern
Rating
4.80★
Total reviews
215
Methodology
Where the numbers come from.
Ratings, review counts, pricing, “Built for Shopify,” and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The leaderboard filters to apps rated 4.0★+ then orders by review count: a credibility-weighted definition of “best.” Rank race and movers come from daily category-page archives — each day’s position is the best (lowest) rank we observed across all pages of the Helpdesk category. New entries are apps whose first-seen date lands in the last 28 days. Snapshot generated Jun 11, 2026.
Watch every helpdesk switch as it happens.
Ongoing.AI tracks every Shopify brand’s app stack daily. Find the merchants on each app, catch the moment they install or churn, and reach out the same day.