Belco ‑ Customer Support

Shopify helpdesk app by Belco·Manage all customer conversations in one inbox with real-time order context.

Snapshot

#178of 196 inHelpdesk

Belco ‑ Customer Support is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $172/mo

free_trial

Built for Shopify

No

Years live

0

launched May 25, 2026

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Belco ‑ Customer Support sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#40#45#50#55#60May 28May 31Jun 4Jun 7Jun 11Belco ‑ Customer Support · #58AeroChat AI Chatbot, Live Chat · #57Phone Numbers & Calls ‑ SBoard · #59
Best position observed: #48. Belco ‑ Customer Support slipped 1 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Belco ‑ Customer Support sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#178

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Belco ‑ Customer Support has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+16shopify_lastmod: 2026-06-12 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-24pricing_tiers: Professional → Basis (+2 more)primary_price_value: 349 → 172shopify_lastmod: 2026-06-24 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-24 → 2026-06-28

Primary Price Value · Jun 25

349 → 172

PricingIdentity & listingCadence

Plans

Belco ‑ Customer Support pricing tiers.

Basis

$172/month

  • Emails sent
  • AI Chat Bot features
  • AI Chat Bot Token Usage

Plus

$413/month

  • Emails sent
  • AI Chat Bot features
  • AI Chat Bot Token Usage
  • API RPM package

Premium

$545/month

  • Emails sent
  • AI Chat Bot features
  • AI Chat Bot Token Usage
  • API RPM package

Capabilities

What Belco can do.

The 17 capabilities Belco lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

7
  • Email
  • Live chat
  • Chatbot
  • Phone
  • Social media
  • Self-service
  • Contact form

Workflow automation

10
  • Auto-reply
  • AI responses
  • Ticketing
  • Unified inbox
  • Rule-based triggers
  • Tagging
  • Order tracking
  • Customer notifications
  • Multi-language
  • Multi-store

FAQ

Belco — frequently asked questions.

What is Belco on Shopify?
Belco, officially listed on the Shopify App Store as Belco ‑ Customer Support, is a Shopify app in the Helpdesk category. Belco helps merchants manage customer support across multiple communication channels in one shared inbox. Conversations from live chat, email, phone, and messaging channels are centralized and enriched with real-time order and customer data. Agents can assign conversations, apply tags, use automation rules, and collaborate internally to handle support requests efficiently and consistently.
How much does Belco cost?
Belco has 3 paid plans on the Shopify App Store, starting at $172/month and going up to $545/month.
Is Belco free?
No, Belco is a paid Shopify app. Plans start at $172/month on the Shopify App Store.
When was Belco launched?
Belco launched on May 25, 2026.
Is Belco Built for Shopify?
Belco does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Belco alternatives?
Merchants commonly compare Belco with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★669

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Belco ‑ Customer Support.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Belco ‑ Customer Support — free Start free

Prefer the source? View Belco ‑ Customer Support on the Shopify App Store ↗