Deskhero

Shopify helpdesk app by Deskhero·Enrich support replies with real-time store order data in Deskhero.

Snapshot

5.00(1 reviews)#71of 196 inHelpdesk

Ongoing.AI tracks Deskhero daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

1 reviews

Pricing

From $29/mo

free_trial

Built for Shopify

No

Years live

0

launched Oct 3, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Deskhero sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#71

of 196 active apps

Review count percentile

57th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Deskhero has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Smidigt verktyg som underlättar vår ärendehantering. vi vill inte ha chatbotar på vår sida och med detta verktyget får vi fördelarna med en chatbot men det personliga i ett riktigt mailsvar, appen gör jobbet åt oss med att leta upp all bakomliggande fakta och presentera ett föreslaget proffsigt svar till kunden vi kan skicka.”
    Mon Bistro & Friends · 5★ · 2025-10-16

    Plans

    Deskhero pricing tiers.

    Small (3 Agents)

    $29.85/month

    • Tickets (500)
    • AI-suggested answers
    • Mailboxes (1)
    • Knowledge base articles (50)
    • Web scraped pages (250)
    • Shopify product sync (100)
    • AI Automation rules (3)

    Medium (3 Agents)

    $44.85/month

    • Tickets (5.000)
    • AI-suggested answers
    • Mailboxes (3)
    • Knowledge base articles (500)
    • Web scraped pages (500)
    • Shopify product sync (500)
    • AI Automation rules (10)

    Large (3 Agents)

    $89.85/month

    • Tickets (10.000)
    • AI-suggested answers
    • Mailboxes (5)
    • Knowledge base articles (5.000)
    • Web scraped pages (1.000)
    • Shopify product sync (1.000)
    • AI Automation rules (50)

    Capabilities

    What Deskhero can do.

    The 10 capabilities Deskhero lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    2
    • Email
    • Contact form

    Workflow automation

    8
    • Auto-reply
    • AI responses
    • Ticketing
    • Auto-assign
    • Rule-based triggers
    • Tagging
    • Order tracking
    • Multi-language

    FAQ

    Deskhero — frequently asked questions.

    What is Deskhero on Shopify?
    Deskhero is a Shopify app in the Helpdesk category. Automatically surface customer orders, fulfillment statuses, and tracking IDs inside Deskhero. When a ticket includes an order number, Deskhero fetches order details live from Shopify and suggests a ready-to-send reply. A sidebar widget displays key customer info like past orders and total spent, making support faster and more accurate. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Deskhero cost?
    Deskhero has 3 paid plans on the Shopify App Store, starting at $29/month and going up to $89.85/month.
    Is Deskhero free?
    No, Deskhero is a paid Shopify app. Plans start at $29/month on the Shopify App Store.
    When was Deskhero launched?
    Deskhero launched on October 3, 2025. In that time it has gathered 1 merchant reviews.
    Is Deskhero Built for Shopify?
    Deskhero does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Deskhero alternatives?
    Merchants commonly compare Deskhero with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★666

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Deskhero.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Deskhero — free Start free

    Prefer the source? View Deskhero on the Shopify App Store ↗