OngoingAI

Orderify usage & market intelligence

Shopify rating

4.8 ★

72 reviews

What merchants actually report
4.68average· 63 reviews analyzed· 62 with written feedback
89% 5★8% ≤3★

49% of attributable reviewers are United States merchants. 21% had used the app for a year or more when they reviewed.

The developer replies to 2% of reviews overall and 20% of critical ones.

Recent reviewers rate Orderify 5.00, above its 4.68 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

2%

Developer response rate

Replies to critical

20%

On 3★ and below

Long-term reviewers

21%

Using 1yr+ at review

Top merchant markets

United States 49%India 21%Australia 5%United Kingdom 5%Canada 3%

Tenure when reviewed

under a day 49%days 22%months 8%a year or more 21%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Shopify Basic$4.99/month

30-day free trial

  • • Unlimited for stores on "Basic plan"
Shopify$8.99/month

30-day free trial

  • • Unlimited for stores on "Shopify plan"
Shopify Advanced$24.99/month

30-day free trial

  • • Unlimited for stores on "Advanced plan"
Shopify Plus$99.99/month

30-day free trial

  • • Unlimited for stores on "Shopify Plus"
What does Orderify do?

Let your customers edit, cancel and reorder to reduce customer support tickets and cost while improving long term revenue and customer satisfaction.

  • Your customers can cancel, edit or reorder on their own (one-click self-service)
  • Customer Portal on the order status, confirmation e-mail and account page
  • Only unfulfilled orders are editable. Works well with third-party fulfillment.
  • 5 minute setup with easy custom rules (Ex. duration limit) and display settings
  • Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock

Features

Order editingCancellationsRe-ordersRefundsReturnsAddressCustom rulesAutomated workflowsCustomer portalHelpdeskSelf-serviceHelp centerFAQsAuto-replyRule-based triggersTaggingOrder trackingCustomer notificationsAnalytics
Review history
Daily review count on the Shopify App Store
72+13 · 27d~0.5/day· Rating steady at 4.8★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#31 on Aug 15 → #41 on Sep 5 · 22 observed days#41▼10
  • Order editing#37 on Aug 15 → #42 on Sep 5 · 22 observed days#42▼5

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Order editing on the App Store
Rank by reviews
#7 of 131
Review percentile
95th
Rating percentile
67th
On the App Store
10.3 yrs
Works with
Integrations listed for Orderify ‑ Order Edit Cancel
Customer accountsShopify Admin
Apps similar to Orderify
The App Store's own "more apps like this" for Orderify
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4.7(233)

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Relocate+ Order Editing
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OrderEase ‑ Cancel Order

Free trial available

Frequently asked questions

Let your customers edit, cancel and reorder to reduce customer support tickets and cost while improving long term revenue and customer satisfaction. It's a order editing tool for ecommerce stores.