OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
41 reviews
What merchants actually report
5.00average· 40 reviews analyzed· 40 with written feedback
100% 5★0% ≤3★

68% of attributable reviewers are United States merchants. 35% had used the app for a year or more when they reviewed.

The developer rarely replies to reviews publicly.

Recent sentiment holds steady at 5.00, in line with the 5.00 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
0%
Developer response rate
Replies to critical
—
On 3★ and below
Long-term reviewers
35%
Using 1yr+ at review
Top merchant markets
United States 68%Canada 15%New Zealand 5%Spain 5%Hungary 3%
Tenure when reviewed
under a day 5%days 30%months 30%a year or more 35%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • Enable one type of order editing
  • • Unlimited edits for your chosen type
  • • Shipping address and rate changes
  • • Add/remove or edit products in orders
  • • Order cancellations
Basic
$19/month
  • • Unlimited order editing
  • • Enable edits to shipping details
  • • Items can be added, removed, or edited
  • • Allow order cancellations
  • • Order note editing
Advanced
$39/month
7-day free trial
  • • Unlimited order editing
  • • Time-based editing windows
  • • Limit edits by product and order filters
  • • Disable the ability to remove items from
  • • Monitor order editing with change logs
What does Relocate+ Order Editing do?

Cut support tickets with Relocate+. Let customers self-serve to fix shipping addresses, swap variants, and cancel orders instantly based on your custom rules.

  • Reduce support tickets: let customers fix addresses, edit products, or cancel.
  • Set exact time limits and rules to control what can be changed.
  • Allow shoppers to swap variants or add and remove items before shipping.
  • Automatically capture payments for order upgrades or shipping differences.
  • Connects seamlessly with ShipStation, Recharge, and other essential tools.

Features

HelpdeskSelf-serviceHelp centerResponse templatesTicketingRule-based triggersEscalationTaggingOrder trackingCustomer notificationsOrder editingCancellationsRefundsAddressLine itemsPricesShipping feesCustom attributesCustom rulesAutomated workflowsCustomer portalStatus updates
Review history
Daily review count on the Shopify App Store
41+4 · 30d~0.1/day· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #13
  • Order editing
    #16▲1

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#2 of 162
Review percentile
99th
Rating percentile
100th
On the App Store
5.5 yrs
Works with
Integrations listed for Relocate+ Order Editing
Customer accountsShopify AdminEasyshipRechargeShipstationStarshipit
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OrderEase ‑ Cancel Order

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Frequently asked questions

Cut support tickets with Relocate+. Let customers self-serve to fix shipping addresses, swap variants, and cancel orders instantly based on your custom rules. It's a helpdesk tool for ecommerce stores.