Bolna

Shopify helpdesk app by Bolna·Bolna helps merchants create human like conversational Voice AI agents that are online 24 hours

Snapshot

#127of 196 inHelpdesk

Bolna is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdeskWorkflow automation

Pricing

From $9/mo

free_trial

Built for Shopify

No

Years live

1

launched Oct 18, 2024

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Bolna sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#127

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

1

since 2024

Listing change cadence

What Bolna has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

Bolna pricing tiers.

Basic $9.99/mth

$9.99/month

  • Get started with 1 dedicated phone number
  • Enjoy 100 free inbound minutes every month
  • Add extra minutes at 10 cents

Advance $19.99

$19.99/month

  • Boost your reach with 2 dedicated phone numbers
  • Benefit from 250 free inbound minutes every month
  • Add extra minutes at 10 cents

Premium $39.99

$39.99/month

  • Maximize your communication with 4 dedicated phone numbers
  • Take advantage of 600 free inbound minutes monthly
  • Add extra minutes at 8 cents

Capabilities

What Bolna can do.

The 19 capabilities Bolna lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Helpdesk

Channels

3
  • Phone
  • Self-service
  • Help center

Workflow automation

9
  • Auto-reply
  • AI responses
  • Ticketing
  • Escalation
  • Order tracking
  • Customer notifications
  • Feedback surveys
  • Multi-language
  • Reports

Workflow automation

Automation tasks

3
  • Email responses
  • Order fulfillment
  • Return processing

Customization

4
  • APIs
  • Conditional logic
  • Custom triggers
  • Custom workflows

FAQ

Bolna — frequently asked questions.

What is Bolna on Shopify?
Bolna, officially listed on the Shopify App Store as Bolna: AI Frontdesk Agents, is a Shopify app in the Helpdesk category. Businesses are unable to answer their volume of inbound calls. Bolna provides businesses with an intelligent human-like 24 hours available AI Front Desk Agent. Currently, businesses can use Bolna Voice AI to answer and resolve every call, in every language, for every use case, throughout the day. Merchants can buy their own dedicated phone number and assign an agent to it with rich integrations with order data, calendar, email etc. for workflow automation.
How much does Bolna cost?
Bolna has 3 paid plans on the Shopify App Store, starting at $9/month and going up to $39.99/month.
Is Bolna free?
No, Bolna is a paid Shopify app. Plans start at $9/month on the Shopify App Store.
When was Bolna launched?
Bolna launched on October 18, 2024 — over 1 year on the Shopify App Store.
Is Bolna Built for Shopify?
Bolna does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Bolna alternatives?
Merchants commonly compare Bolna with Shopify Flow, Tidio, Redo, and Gorgias. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Flow

4.70★11,438

Known for: performance

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★669

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Browse more inAll Helpdesk apps All Workflow automation apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Bolna.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Bolna — free Start free

Prefer the source? View Bolna on the Shopify App Store ↗