OngoingAI

HelpDesk.com AI Ticketing usage & market intelligence

Shopify rating

1.0 ★

1 reviews

Pricing
Free trial available
Team$34/month

14-day free trial · or $348/year and save 15%

  • • Paid users with admin or agent roles
  • • Unlimited free viewers
  • • 5 teams
  • • 5 forwarding addresses
  • • 5 reply addresses
Business$59/month

14-day free trial · or $600/year and save 15%

  • • Paid users with admin or agent roles
  • • Unlimited free viewers
  • • 100 teams
  • • 100 forwarding addresses
  • • 100 reply addresses
What does HelpDesk.com AI Ticketing do?

Try the easiest-to-use HelpDesk.com ticketing system, pre-set for you right from the start. Invite your team to handle cases together. A free 14-day trial.

  • Use solid collaboration HelpDesk.com features to solve client cases together.
  • Automate ticket resolution with HelpDesk.com rules and macros to save time.
  • Use HelpDesk.com AI to sum up any lengthy ticket and refine texts to fit you.
  • Customize your message layout to respond professionally and stay consistent.
  • Track customer insights using the shopping history in the HelpDesk.com ticket.

Features

HelpdeskEmailLive chatChatbotSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingSpam detectionOrder trackingCustomer notificationsFeedback surveysMulti-storeAnalyticsReportsWorkflow automationCustomer segmentsCustomer tagsEmail responsesReturn processingTime-basedOrder processingAPIsConditional logicCustom triggersTemplatesAuto-sync dataScheduled tasksCustom workflows
Review history
Daily review count on the Shopify App Store
1±0 · 20d· Rating steady at 1.0★
Aug 16Sep 4

Daily tracking from Aug 10, 2026 through today · 20 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#90 on Aug 15 → #94 on Aug 21 · 7 observed days#94▼4

Tracked daily · last 7 days · as of 2026-08-21

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#51 of 155
Review percentile
68th
Rating percentile
66th
On the App Store
5.7 yrs
Works with
Integrations listed for HelpDesk.com AI Ticketing
CheckoutChatBotLiveChatSalesforceSlackZapier
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Frequently asked questions

Try the easiest-to-use HelpDesk.com ticketing system, pre-set for you right from the start. Invite your team to handle cases together. A free 14-day trial. It's a helpdesk tool for ecommerce stores.