HelpDesk for Ecommerce support

Shopify helpdesk app by Text·HelpDesk ticketing system to easily manage multiple communication channels and customer relations.

Snapshot

2.20(2 reviews)#64of 196 inHelpdesk

Ongoing.AI tracks HelpDesk for Ecommerce support daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdeskWorkflow automation

Rating

2.20

2 reviews

Pricing

From $34/mo

free_trial

Built for Shopify

No

Years live

5

launched Jan 6, 2021

Last updated

Jul 2, 2026

Shopify listing

Category rank over time

Where HelpDesk for Ecommerce support sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#60#61#62#63#64May 28May 30Jun 2Jun 4Jun 7HelpDesk for Ecommerce support · #63
Best position observed: #61. HelpDesk for Ecommerce support slipped 2 positions over the window.

Catalog position

Where HelpDesk for Ecommerce support sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#64

of 196 active apps

Review count percentile

66th

vs category siblings

Rating percentile

57th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What HelpDesk for Ecommerce support has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-29 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-24 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

2.20(2 reviews)
  • 67%positive2
  • 0%neutral0
  • 33%negative1

Popular mentions

  • pricing
  • customer support

Top themes

  1. pricing1
  2. customer support1

What merchants praise

“I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!”
Aylala · 5★ · 2024-11-07

What merchants complain about

“Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.”
Panda Motorworks · 1★ · 2025-06-23

Plans

HelpDesk for Ecommerce support pricing tiers.

Team

$34/month

  • Paid users with admin or agent roles
  • Unlimited free viewers
  • 5 teams
  • 5 forwarding addresses
  • 5 reply addresses
  • One custom domain

Business

$59/month

  • Paid users with admin or agent roles
  • Unlimited free viewers
  • 100 teams
  • 100 forwarding addresses
  • 100 reply addresses
  • 100 custom domains

Capabilities

What HelpDesk for Ecommerce support can do.

The 38 capabilities HelpDesk for Ecommerce support lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Helpdesk

Channels

8
  • Email
  • Live chat
  • Chatbot
  • Social media
  • Self-service
  • Help center
  • Contact form
  • FAQs

Workflow automation

17
  • Auto-reply
  • Response templates
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Rule-based triggers
  • Escalation
  • Tagging
  • Spam detection
  • Order tracking
  • Customer notifications
  • Feedback surveys
  • Multi-store
  • Analytics
  • Reports

Workflow automation

Automation tasks

6
  • Customer segments
  • Customer tags
  • Email responses
  • Return processing
  • Time-based
  • Order processing

Customization

7
  • APIs
  • Conditional logic
  • Custom triggers
  • Templates
  • Auto-sync data
  • Scheduled tasks
  • Custom workflows

FAQ

HelpDesk for Ecommerce support — frequently asked questions.

What is HelpDesk for Ecommerce support on Shopify?
HelpDesk for Ecommerce support is a Shopify app in the Helpdesk category. HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations. It averages 2.20 out of 5 across 2 merchant reviews on the Shopify App Store.
How much does HelpDesk for Ecommerce support cost?
HelpDesk for Ecommerce support has 2 paid plans on the Shopify App Store, starting at $34/month and going up to $59/month.
Is HelpDesk for Ecommerce support free?
No, HelpDesk for Ecommerce support is a paid Shopify app. Plans start at $34/month on the Shopify App Store.
When was HelpDesk for Ecommerce support launched?
HelpDesk for Ecommerce support launched on January 6, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 2 merchant reviews.
Is HelpDesk for Ecommerce support Built for Shopify?
HelpDesk for Ecommerce support does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best HelpDesk for Ecommerce support alternatives?
Merchants commonly compare HelpDesk for Ecommerce support with Shopify Flow, Tidio, Redo, and Gorgias. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Flow

4.70★11,438

Known for: performance

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: bug-notifications

Redo Tech, Inc

Redo

5.00★666

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: ease-of-use

Browse more inAll Helpdesk apps All Workflow automation apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running HelpDesk for Ecommerce support.

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Prefer the source? View HelpDesk for Ecommerce support on the Shopify App Store ↗