Helpdesk · refreshed Jun 12, 2026
HelpDesk for Ecommerce support for Shopify
by TEXT · HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
2 reviews, 2.20★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
2.20
2 reviews
Pricing
From $34/mo
free_trial
Built for Shopify
No
Years live
5
launched Jan 6, 2021
Last updated
May 29, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where HelpDesk for Ecommerce support sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where HelpDesk for Ecommerce support sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#60
of 180 active apps
Review count percentile
64th
vs category siblings
Rating percentile
56th
vs category siblings
Years on App Store
5
since 2021
Listing change cadence
What HelpDesk for Ecommerce support has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · May 30
set to 2026-05-29
Works With · May 28
set to Checkout
Launched At · May 28
set to Jan 6, 2021
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive67% · 2
- Neutral0% · 0
- Negative33% · 1
“I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!”
“Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.”
Top themes
- 1. pricing1
- 2. customer-support1
Plans
HelpDesk for Ecommerce support pricing tiers.
Team
$34/month
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
Business
$59/month
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running HelpDesk for Ecommerce support.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View HelpDesk for Ecommerce support on the Shopify App Store ↗