Amity

Amity, officially listed on the Shopify App Store as Amity: Remember every customer, is a Shopify app in the Helpdesk category. Amity helps merchants manage customer conversations with more context across email and social channels. It shows customer history, previous messages, and collected memories so support replies can reflect the full relationship, not just the latest ticket. Amity also helps merchants move faster on complex requests by drafting responses, surfacing suggested actions, and escalating tasks that need human review.

Amity offers a free plan and 2 paid plans starting at $10/month and going up to $30/month. The free plan includes 25 AI Conversations, 50 Customer Memories, and 1 Connected Channel. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Amity offers a free plan alongside paid options. The free plan includes 25 AI Conversations, 50 Customer Memories, and 1 Connected Channel. Paid plans start at $10/month for advanced features.

Amity launched on May 19, 2026.

Amity does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Amity with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.