Voria

Voria is a Shopify app in the Helpdesk category. Voria is a helpdesk built for Shopify merchants who need to manage customer support without switching between tools. All email conversations appear in one inbox, giving your team full context on every customer and their orders. Agents can respond, leave internal notes, and apply labels to stay organized. Managers get reports to track team performance and response times. Built for small teams and growing brands alike.

Voria offers a free plan and 2 paid plans starting at $29/month and going up to $99/month. The free plan includes 300 conversations / mo, 250 AI Drafts / mo, Unlimited Seats, and Email Channel. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Voria offers a free plan alongside paid options. The free plan includes 300 conversations / mo, 250 AI Drafts / mo, and Unlimited Seats. Paid plans start at $29/month for advanced features.

Voria launched on May 11, 2026.

Voria does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Voria with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.