Keeping ‑ Helpdesk for Gmail

Name: Keeping ‑ Helpdesk for Gmail
Price: 33.00 USD
Availability: InStock
Rating: 5.00 (1 reviews)
Author: Katsu Ventures

Shopify helpdesk app by Katsu Ventures·Keeping is the easiest way to share a support inbox without ever leaving Gmail.

Snapshot 4 days ago

5.00(1 reviews)#73of 196 inHelpdesk

Ongoing.AI tracks Keeping ‑ Helpdesk for Gmail daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

1 reviews

Pricing

From $33/mo

free_trial

Built for Shopify

Years live

launched Aug 19, 2021

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Keeping ‑ Helpdesk for Gmail sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

Best position observed: #62. Keeping ‑ Helpdesk for Gmail slipped 5 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Keeping ‑ Helpdesk for Gmail sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#73

of 196 active apps

Review count percentile

57th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

since 2021

Listing change cadence

What Keeping ‑ Helpdesk for Gmail has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-25 → 2026-06-29

Shopify Lastmod · Jun 26

2026-06-23 → 2026-06-25

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)

100%positive3
0%neutral0
0%negative0

Top themes

What merchants praise

“We love using keeping! It's so easy if you work with multiple people and multiple inboxes. Our workflow has been going so much smoother since using Keeping. Another thing that we really appreciate is the customer service, whenever we have a question, you'll have an answer in no-time! All in all a great company to work with! :)”

ZAZAY Europe · 5★ · 2021-09-21

Plans

Keeping ‑ Helpdesk for Gmail pricing tiers.

Plus

$33/month

Unlimited support tickets
3 Support Agents Included
5 Shared Mailboxes
2 Workflows
No Branding

Unlimited

$48/month

Unlimited support tickets
3 Support Agents Included
Unlimited Shared Mailboxes
Unlimited Workflows
No Branding

Capabilities

What Keeping can do.

The 10 capabilities Keeping lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Workflow automation

Auto-reply
Response templates
Ticketing
Unified inbox
Auto-assign
Rule-based triggers
Tagging
Feedback surveys
Multi-store
Analytics

FAQ

Keeping — frequently asked questions.

What is Keeping on Shopify?

Keeping, officially listed on the Shopify App Store as Keeping ‑ Helpdesk for Gmail, is a Shopify app in the Helpdesk category. Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside Gmail. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.

How much does Keeping cost?

Keeping has 2 paid plans on the Shopify App Store, starting at $33/month and going up to $48/month.

Is Keeping free?

No, Keeping is a paid Shopify app. Plans start at $33/month on the Shopify App Store.

When was Keeping launched?

Keeping launched on August 19, 2021 — over 4 years on the Shopify App Store. In that time it has gathered 1 merchant reviews.

Is Keeping Built for Shopify?

Keeping does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

What are the best Keeping alternatives?

Merchants commonly compare Keeping with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★666

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated 4 days ago.

Find every brand running Keeping ‑ Helpdesk for Gmail.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Keeping ‑ Helpdesk for Gmail — free Start free

Prefer the source? View Keeping ‑ Helpdesk for Gmail on the Shopify App Store ↗