Suzy ‑ Draft Replies for Gmail

Suzy, officially listed on the Shopify App Store as Suzy ‑ Draft Replies for Gmail, is a Shopify app in the Helpdesk category. Never start with a blank email again. Suzy helps you cut through your inbox with AI-drafted replies the moment you receive an inquiry. Just review, edit, and hit send. Respond to customers with store-aware context: customer order status, return policies, product information, and more. Suzy integrates directly with Gmail and Outlook so you can manage customer service in the inbox you already know and love. Built with love in the United States.

Suzy offers a free plan and 2 paid plans starting at $29/month and going up to $89/month. The free plan includes 250 credits (up to 40 replies), Store and order-aware context, Gmail & Outlook Integration, and Standard Customer Support. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Suzy offers a free plan alongside paid options. The free plan includes 250 credits (up to 40 replies), Store and order-aware context, and Gmail & Outlook Integration. Paid plans start at $29/month for advanced features.

Suzy launched on January 23, 2026.

Suzy does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Suzy with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.