Ava AI ‑ AI Phone Agents

Shopify helpdesk app by Ava AI Nexus LLC·AI-powered phone support that answers customer calls, edits orders, and reduces email tickets.

Snapshot

4.40(6 reviews)#45of 196 inHelpdesk

Ongoing.AI tracks Ava AI ‑ AI Phone Agents daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

4.40

6 reviews

Pricing

From $29/mo

free_trial

Built for Shopify

No

Years live

0

launched Sep 16, 2025

Last updated

Jul 2, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+1

28-day Δ

+0

Rating change

7-day Δ

+0.20

28-day Δ

+0.00

#6#6#6#5#55.003.752.501.250.00May 28Jun 5Jun 13Jun 21Jun 30Total reviewsRating (0–5)
Ava AI ‑ AI Phone Agents added 0 reviews over the last 28 days.

Category rank over time

Where Ava AI ‑ AI Phone Agents sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#36#43#51#58#65May 28May 31Jun 4Jun 7Jun 11Ava AI ‑ AI Phone Agents · #63Comergent · #62Customer Support Tickets Hub · #64
Best position observed: #37. Ava AI ‑ AI Phone Agents slipped 26 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Ava AI ‑ AI Phone Agents sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#45

of 196 active apps

Review count percentile

77th

vs category siblings

Rating percentile

64th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Ava AI ‑ AI Phone Agents has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+18shopify_lastmod: 2026-06-11 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01shopify_lastmod: 2026-07-01 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-07-01 → 2026-07-02

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.40(6 reviews)
  • 86%positive6
  • 0%neutral0
  • 14%negative1

Top themes

    What merchants praise

    “Been using this for a couple of weeks now it definitely handles a lot of my customer inquiries for me and it does sound realistic and I’m very happy with it and for only 29 bucks a month. It’s 100% worth it for my company and it helps to make my brand look very legit and big online!! Thank you!!! Also the founder replies to the support chats so it’s very intimate!”
    MILFSRACK · 5★ · 2026-02-13

    What merchants complain about

    “Lol no access to customize. Tried contacting customer support. Never got an answer. At all. Would really hate for my customers to have this problem. No thank you!”
    ABSINTHE-SOCIETY · 1★ · 2026-01-15

    Plans

    Ava AI ‑ AI Phone Agents pricing tiers.

    AVA Pro

    $29/month

      Capabilities

      What Ava AI can do.

      The 2 capabilities Ava AI lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

      Channels

      1
      • Phone

      Workflow automation

      1
      • AI responses

      FAQ

      Ava AI — frequently asked questions.

      What is Ava AI on Shopify?
      Ava AI, officially listed on the Shopify App Store as Ava AI ‑ AI Phone Agents, is a Shopify app in the Helpdesk category. Transform your customer service with AI-powered phone support. Instantly get a dedicated number where an AI agent answers multiple calls at once, provides real-time order updates, and edits orders live over the phone. Customize responses so the AI speaks in your brand’s voice, answers product and company questions, and resolves issues — cutting down on support emails and boosting customer satisfaction. It averages 4.40 out of 5 across 6 merchant reviews on the Shopify App Store.
      How much does Ava AI cost?
      Ava AI has a single paid plan at $29/month on the Shopify App Store.
      Is Ava AI free?
      No, Ava AI is a paid Shopify app. Plans start at $29/month on the Shopify App Store.
      When was Ava AI launched?
      Ava AI launched on September 16, 2025. In that time it has gathered 6 merchant reviews.
      Is Ava AI Built for Shopify?
      Ava AI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
      What are the best Ava AI alternatives?
      Merchants commonly compare Ava AI with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

      Alternatives

      Apps merchants pick instead.

      TIDIO LLC

      Tidio ‑ Live Chat & AI Chatbot

      4.70★1,272

      Known for: customer-support

      Redo Tech, Inc

      Redo

      5.00★666

      Gorgias Inc.

      Gorgias: AI, Helpdesk & Chat

      4.20★652

      Known for: customer-support

      Channelwill

      Willdesk: Live Chat&AI Chatbot

      4.80★364

      Known for: ease-of-use

      Browse more inAll Helpdesk apps

      Methodology

      Where the numbers come from.

      Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

      Find every brand running Ava AI ‑ AI Phone Agents.

      Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

      Track Ava AI ‑ AI Phone Agents — free Start free

      Prefer the source? View Ava AI ‑ AI Phone Agents on the Shopify App Store ↗