Know Reply‑AI Email Engagement

Shopify helpdesk app by Know Reply Inc.·No more no-reply campaigns and order emails: Know Reply's AI answers customers like your brand would

Snapshot

#132of 196 inHelpdesk

Know Reply‑AI Email Engagement is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $20/mo

freemium

Built for Shopify

No

Years live

0

launched Oct 27, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Know Reply‑AI Email Engagement sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#132

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Know Reply‑AI Email Engagement has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-18 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-05-18 → 2026-06-16

PricingIdentity & listingCadence

Plans

Know Reply‑AI Email Engagement pricing tiers.

Free to install

Free

  • Draft reply review
  • 1 active AI agent
  • 20 web pages of AI knowledge
  • 7-day analytics
  • 50 AI replies/month

Starter

$20/month

  • Draft & auto-send replies
  • 5 active AI agents
  • 100 web pages of AI knowledge
  • 20 documents of AI knowledge
  • 2 app integrations
  • 30-day analytics

Professional

$28/month

  • Draft & auto-send replies
  • 10 active AI agents
  • 1,000 web pages of AI knowledge
  • 50 documents of AI knowledge
  • 5 app integrations
  • Escalation routing
  • Advanced analytics (2 yr history)

Premium

$40/month

  • Draft & auto-send replies
  • 25 active AI agents
  • 5,000 web pages of AI knowledge
  • 100 documents of AI knowledge
  • Unlimited app integrations
  • Custom escalation types
  • Advanced analytics (2 yr history)

Capabilities

What Know Reply‑AI Email Engagement can do.

The 8 capabilities Know Reply‑AI Email Engagement lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

2
  • Email
  • Chatbot

Workflow automation

6
  • Auto-reply
  • AI responses
  • AI summaries
  • Order tracking
  • Multi-language
  • Analytics

FAQ

Know Reply‑AI Email Engagement — frequently asked questions.

What is Know Reply‑AI Email Engagement on Shopify?
Know Reply‑AI Email Engagement is a Shopify app in the Helpdesk category. Know Reply uses AI to answer customer replies to your campaign and no-reply emails. It connects to your Shopify store to reference products, orders, and customer details so responses are relevant to each shopper. The app sends on-brand replies automatically, with configurable tone and knowledge base, and can hand off to your team when human follow-up is needed. A built-in dashboard summarizes topics, intent, and activity to inform campaign planning. Multi-language support of customer emails.
How much does Know Reply‑AI Email Engagement cost?
Know Reply‑AI Email Engagement offers a free plan and 3 paid plans starting at $20/month and going up to $40/month. The free plan includes Draft reply review, 1 active AI agent, 20 web pages of AI knowledge, and 7-day analytics. The paid plans unlock advanced features beyond what's available on the free tier.
Is Know Reply‑AI Email Engagement free?
Yes — Know Reply‑AI Email Engagement offers a free plan alongside paid options. The free plan includes Draft reply review, 1 active AI agent, and 20 web pages of AI knowledge. Paid plans start at $20/month for advanced features.
When was Know Reply‑AI Email Engagement launched?
Know Reply‑AI Email Engagement launched on October 27, 2025.
Is Know Reply‑AI Email Engagement Built for Shopify?
Know Reply‑AI Email Engagement does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Know Reply‑AI Email Engagement alternatives?
Merchants commonly compare Know Reply‑AI Email Engagement with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★666

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Know Reply‑AI Email Engagement.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Know Reply‑AI Email Engagement — free Start free

Prefer the source? View Know Reply‑AI Email Engagement on the Shopify App Store ↗