OngoingAI

Know Reply‑AI Email Engagement usage & market intelligence

Pricing
Free plan available
Free to installFree
  • • Draft reply review
  • • 1 active AI agent
  • • 20 web pages of AI knowledge
  • • 7-day analytics
  • • 50 AI replies/month
Starter$20/month

30-day free trial · or $200/year and save 17%

  • • Draft & auto-send replies
  • • 5 active AI agents
  • • 100 web pages of AI knowledge
  • • 20 documents of AI knowledge
  • • 2 app integrations
Professional$28/month

30-day free trial · or $280/year and save 17%

  • • Draft & auto-send replies
  • • 10 active AI agents
  • • 1,000 web pages of AI knowledge
  • • 50 documents of AI knowledge
  • • 5 app integrations
Premium$40/month

30-day free trial · or $400/year and save 17%

  • • Draft & auto-send replies
  • • 25 active AI agents
  • • 5,000 web pages of AI knowledge
  • • 100 documents of AI knowledge
  • • Unlimited app integrations
What does Know Reply‑AI Email Engagement do?

Know Reply answers every customer email to resolve questions and keep buyers engaged. AI manages no-reply and campaign inboxes with personalized responses.

  • AI agents handle replies to campaign and no-reply marketing emails
  • Answers are Shopify-aware referencing products, orders, and customer details
  • AI agents take action across connected systems
  • Insights dashboard summarizes customer topics, needs, and activity

Features

HelpdeskEmailChatbotAuto-replyAI responsesAI summariesOrder trackingMulti-languageAnalytics
Catalog position
Within Helpdesk on the App Store
Rank by reviews
#78 of 146
Review percentile
47th
Rating percentile
67th
On the App Store
0.8 yrs
Review history
Review count observed daily on the Shopify App Store
0±0 · 10d

Rating steady at 0.0★ · last 10d

0 on Aug 10 → 0 on Aug 19 · 9 observed days
Aug 10No change observedAug 19
30D90D · Nov 76M · Feb '271Y · Aug '27

Daily tracking began Aug 10, 2026

Works with
Integrations listed for Know Reply‑AI Email Engagement
KlaviyoMailchimpMailgunSendGridZendesk
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Frequently asked questions

Know Reply answers every customer email to resolve questions and keep buyers engaged. AI manages no-reply and campaign inboxes with personalized responses. It's a helpdesk tool for ecommerce stores.