OngoingAI

RepairTracker usage & market intelligence

Shopify rating

5.0 ★

2 reviews

Pricing
Free plan available
FreeFree
  • • Up to 10 active repair tickets
  • • Custom statuses and workflow
  • • Technician assignment and workload
  • • Repair photos, parts, and labor
  • • Automatic customer status emails
Pro$29/month

12-day free trial · or $290/year and save 17%

  • • Everything in Free + unlimited tickets
  • • POS intake, deposits, and payments
  • • Estimates customers approve online
  • • Draft order invoices
  • • Parts synced to Shopify inventory
What does RepairTracker do?

Keep repair customers informed from intake to pickup. Manage tickets, parts, photos, and invoices from one app designed for Shopify repair shops.

  • Take in repairs at the POS counter, collect a deposit, bill the rest later
  • Send an estimate the customer approves online before you start the repair
  • Sync parts to your Shopify inventory so stock counts stay accurate
  • Technicians sign in with a PIN, with no extra paid Shopify staff accounts
  • See turnaround times, workload, and overdue repairs at a glance

Features

HelpdeskEmailSelf-serviceResponse templatesTicketingRule-based triggersCustomer notificationsMulti-languageAnalyticsReports
Review history
Daily review count on the Shopify App Store
2+2 · 29d~0.1/day· Rating 0.0★ → 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#23▲16

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#36 of 161
Review percentile
78th
Rating percentile
100th
On the App Store
0.3 yrs
Works with
Integrations listed for RepairTracker: Work Orders
Customer accountsShopify POSShopify AdminWhatsApp
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Frequently asked questions

Keep repair customers informed from intake to pickup. Manage tickets, parts, photos, and invoices from one app designed for Shopify repair shops. It's a helpdesk tool for ecommerce stores.