RepairTracker

RepairTracker, officially listed on the Shopify App Store as RepairTracker: Work Orders, is a Shopify app in the Helpdesk category. RepairTracker manages repair tickets inside Shopify for shops that repair customer goods. Open a ticket with customer and item details. Assign a technician and move it through statuses you configure. Let customers track repair progress on their own status page. Search your existing customers by name, email, or phone. Link parts to your Shopify inventory. Create draft order invoices. Technicians get their own repair-only login, no Shopify seat or admin access needed. Available in nine languages.

RepairTracker offers a free plan and a single paid plan at $29/month. The free plan includes Up to 10 active repair tickets, Customer database & contact log, Custom status workflow & audit trail, and Technician assignment. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.

Yes — RepairTracker offers a free plan alongside paid options. The free plan includes Up to 10 active repair tickets, Customer database & contact log, and Custom status workflow & audit trail. Paid plans start at $29/month for advanced features.

RepairTracker launched on May 20, 2026.

RepairTracker does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare RepairTracker with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.