Customer Support Tickets Hub

Shopify helpdesk app by Bodanius·Add Support Tickets in customer accounts. Track issues, respond faster, and stay organized.

Snapshot

5.00(1 reviews)#80of 196 inHelpdesk

Ongoing.AI tracks Customer Support Tickets Hub daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

1 reviews

Pricing

From $4/mo

free_trial

Built for Shopify

No

Years live

0

launched Mar 2, 2026

Last updated

Jul 3, 2026

Shopify listing

Category rank over time

Where Customer Support Tickets Hub sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#36#44#51#59#66May 28May 31Jun 4Jun 7Jun 11Customer Support Tickets Hub · #64Ava AI ‑ AI Phone Agents · #63Garrio · #65
Best position observed: #52. Customer Support Tickets Hub slipped 7 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Customer Support Tickets Hub sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#80

of 196 active apps

Review count percentile

56th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Customer Support Tickets Hub has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-29 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-16 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Highly recommend! Really happy with this app, it works great. Support was also incredibly fast and helpful when I had a few questions.”
    Dream Dragons · 5★ · 2026-05-27

    Plans

    Customer Support Tickets Hub pricing tiers.

    Starter

    $4.99/month

    • 150 Tickets/month
    • No Agent seats
    • Email notifications
    • 5MB x 3 attachments
    • Custom issue types
    • Order linking

    Growth

    $8.99/month

    • 400 Tickets/month
    • 3 Agent seats
    • Email notifications
    • 10MB x 5 attachments
    • Custom issue types
    • Order linking

    Pro

    $19.99/month

    • Unlimited Tickets
    • 10 Agent seats
    • Email notifications
    • 20MB x 10 attachments
    • Custom issue types
    • Order linking

    Capabilities

    What Customer Support Tickets Hub can do.

    The 3 capabilities Customer Support Tickets Hub lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    3
    • Email
    • Help center
    • Contact form

    FAQ

    Customer Support Tickets Hub — frequently asked questions.

    What is Customer Support Tickets Hub on Shopify?
    Customer Support Tickets Hub is a Shopify app in the Helpdesk category. Customer Support Ticket helps merchants manage issues from a centralized helpdesk. Customers create tickets from the order status page, and all tickets appear on a dedicated Support Ticket page in their customer account with attachments and full order details. Customers get email updates as tickets progress, while merchants get instant notifications to track and resolve tickets efficiently, reducing payments disputes and improving satisfaction. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Customer Support Tickets Hub cost?
    Customer Support Tickets Hub has 3 paid plans on the Shopify App Store, starting at $4/month and going up to $19.99/month.
    Is Customer Support Tickets Hub free?
    No, Customer Support Tickets Hub is a paid Shopify app. Plans start at $4/month on the Shopify App Store.
    When was Customer Support Tickets Hub launched?
    Customer Support Tickets Hub launched on March 2, 2026. In that time it has gathered 1 merchant reviews.
    Is Customer Support Tickets Hub Built for Shopify?
    Customer Support Tickets Hub does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Customer Support Tickets Hub alternatives?
    Merchants commonly compare Customer Support Tickets Hub with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★666

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Customer Support Tickets Hub.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Customer Support Tickets Hub — free Start free

    Prefer the source? View Customer Support Tickets Hub on the Shopify App Store ↗