OngoingAI

Ticketline usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free trial available
Starter$4.99/month

7-day free trial · or $49.99/year and save 17%

  • 150 Tickets/month
  • 1 team member
  • Email notifications
  • 5MB x 3 attachments
  • Custom issue types
Growth$8.99/month

7-day free trial · or $89.99/year and save 17%

  • 400 Tickets/month
  • 3 team members
  • Email notifications
  • 10MB x 5 attachments
  • Custom issue types
Pro$19.99/month

7-day free trial · or $179.99/year and save 25%

  • Unlimited Tickets
  • 10 team members
  • Email notifications
  • 20MB x 10 attachments
  • Custom issue types
What does Ticketline do?

Ticketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it ...

  • Every ticket auto-links to its order, with items, totals and attachments
  • Customers raise tickets from their account or the order status page
  • Track, assign and resolve every ticket from one dashboard in admin
  • Automatic email updates keep customers informed at each status change
  • Cut chargebacks by giving customers an easy way to reach you first

Features

HelpdeskEmailSelf-serviceHelp centerContact form
Review history
Daily review count on the Shopify App Store
1±0 · 29d· Rating steady at 5.0
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#586

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#49 of 161
Review percentile
70th
Rating percentile
100th
On the App Store
0.5 yrs
Works with
Integrations listed for Ticketline: Support Tickets
Customer accountsShopify Admin

Frequently asked questions

Ticketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it ... It's a helpdesk tool for ecommerce stores.