OngoingAI

Simple Chat usage & market intelligence

Pricing
Free to install
PremiumEstimated monthly cost
  • • Higher AI resolution rate
  • • Faster reponse times
  • • Master staff agent
StandardEstimated monthly cost
  • • AI Support: Answers shoppers 24/7
  • • Embedded App: Lives in your admin
  • • Order Tools: Track, edit, cancel
  • • Auto Follow-Ups: Recheck open issues
  • • Back-in-Stock: Restock alerts by email
What does Simple Chat do?

Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no cod...

  • AI Support Agent: Answers using custom data, products, orders, and FAQs.
  • Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
  • Automated Follow-Ups: AI re-checks orders and updates customers without staff.
  • Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
  • Unified Inbox: Manage chat and email conversations in one admin-embedded view.

Features

HelpdeskEmailLive chatChatbotHelp centerFAQsAuto-replyAI responsesAI summariesTicketingUnified inboxRule-based triggersEscalationSpam detectionOrder trackingCustomer notificationsAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#141 of 161
Review percentile
13th
Rating percentile
65th
On the App Store
0.7 yrs
Works with
Integrations listed for Simple Chat: AI helpdesk
CheckoutShopify AdminEmailShipHeroSlack
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Frequently asked questions

Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no cod... It's a helpdesk tool for ecommerce stores.