Simple Chat

Shopify helpdesk app by SA Inc.·Automate customer support with a metafield-driven AI assistant. Follows up and saves time.

Snapshot

5.00(1 reviews)#79of 196 inHelpdesk

Ongoing.AI tracks Simple Chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

1 reviews

Pricing

From $0/mo

freemium

Built for Shopify

No

Years live

0

launched Dec 25, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Simple Chat sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#79

of 196 active apps

Review count percentile

56th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Simple Chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+13shopify_lastmod: 2026-06-03 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-20 → 2026-06-30

Shopify Lastmod · Jun 21

2026-06-16 → 2026-06-20

Shopify Lastmod · Jun 17

2026-06-03 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “This app makes customer support fun! Highly recommend for any scaling business to keep up with demand. Helped us through some really challenging periods without fail.”
    Ippodo Tea (USA & CA) · 5★ · 2026-05-16

    Plans

    Simple Chat pricing tiers.

    Standard

    Free to install

    • AI Support: Answers shoppers 24/7
    • Embedded App: Lives in your admin
    • Order Tools: Track, edit, cancel
    • Auto Follow-Ups: Recheck open issues
    • Back-in-Stock: Restock alerts by email
    • Unified Inbox: Chat and email in one
    • Product Picks: Recommend items in chat
    • Revenue Reports: See sales from chat

    Capabilities

    What Simple Chat can do.

    The 16 capabilities Simple Chat lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    5
    • Email
    • Live chat
    • Chatbot
    • Help center
    • FAQs

    Workflow automation

    11
    • Auto-reply
    • AI responses
    • AI summaries
    • Ticketing
    • Rule-based triggers
    • Escalation
    • Spam detection
    • Order tracking
    • Customer notifications
    • Analytics
    • Reports

    FAQ

    Simple Chat — frequently asked questions.

    What is Simple Chat on Shopify?
    Simple Chat, officially listed on the Shopify App Store as Simple Chat: Automated Support, is a Shopify app in the Helpdesk category. Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no coding required. It handles order tracking, cancellations, address changes, and back-in-stock notifications seamlessly. Our unified inbox manages both live chat and email in one place. Plus, it integrates directly with ShipHero for fulfillment data and Slack for team escalations. Deliver exceptional support 24/7 while reducing your team's workload. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Simple Chat cost?
    Simple Chat is priced at $0/month on the Shopify App Store.
    When was Simple Chat launched?
    Simple Chat launched on December 25, 2025. In that time it has gathered 1 merchant reviews.
    Is Simple Chat Built for Shopify?
    Simple Chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Simple Chat alternatives?
    Merchants commonly compare Simple Chat with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★669

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Simple Chat.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Simple Chat — free Start free

    Prefer the source? View Simple Chat on the Shopify App Store ↗