OngoingAI

Chad usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free plan available
FreeFree
  • • 1,500 orders per month
  • • Unlimited agent seats
  • • Unlimited tickets
  • • Self-serve Track / Cancel / Edit Order
  • • Customizable FAQ
Pro$109/month

30-day free trial · or $912/year and save 30%

  • • 5,000 orders per month
  • • Everything in Free, plus:
  • • Self-serve Edit Shipping Address
  • • Self-serve Returns & Exchanges
  • • Returnless Refunds
Growth$229/month

30-day free trial · or $1,908/year and save 31%

  • • 5,000 orders per month
  • • Everything in Pro, plus:
  • • AI Agents for live chat
  • • Brand logo
  • • Brand colors
What does Chad do?

Chad's AI software automatically resolves your repetitive tickets with just a point-and-click. No chatbots, no macros, no hassle. Grow your brand effortlessly!

  • A chatbot that just works! AI + always an escape hatch = no more dialog loops!
  • Track order and shipping status with over 1,500 couriers supported worldwide
  • Let your customers edit their address / items ordered before order gets shipped
  • Connects to your support inbox = never miss a ticket again
  • Easy set up! The AI automatically learns from your website and old CX tickets.

Features

HelpdeskEmailChatbotSelf-serviceHelp centerContact formFAQsAuto-replyAI responsesTicketingRule-based triggersEscalationOrder trackingCustomer notificationsAnalyticsChat
Review history
Daily review count on the Shopify App Store
1±0 · 30d· Rating steady at 5.0★
Aug 17Sep 15

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#40 of 161
Review percentile
76th
Rating percentile
100th
On the App Store
1.9 yrs
Works with
Integrations listed for Chad: AI Chat Agent + Helpdesk
FreshdeskGorgiasZendesk
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Frequently asked questions

Chad's AI software automatically resolves your repetitive tickets with just a point-and-click. No chatbots, no macros, no hassle. Grow your brand effortlessly! It's a helpdesk tool for ecommerce stores.