Chad

Chad, officially listed on the Shopify App Store as Chad: AI Chat Agent + Helpdesk, is a Shopify app in the Helpdesk category. Overwhelmed by support tickets? Meet Chad. Our intelligent self-service platform lets your customers resolve most routine issues instantly, 24/7. Designed with you in mind, Chad makes setup a breeze—just copy and paste your store policy, and you’re ready to go. Say goodbye to ticket backlogs, macros, dialog trees, and complex workflows. Say hello to seamless efficiency. Chad takes care of the repetitive tasks, so you can focus on what truly matters—innovating and growing your business. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.

Chad offers a free plan and 2 paid plans starting at $109/month and going up to $229/month. The free plan includes 1,500 orders per month, Unlimited agent seats, Unlimited tickets, and Self-serve Track / Cancel / Edit Order. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Chad offers a free plan alongside paid options. The free plan includes 1,500 orders per month, Unlimited agent seats, and Unlimited tickets. Paid plans start at $109/month for advanced features.

Chad launched on October 4, 2024 — over 1 year on the Shopify App Store. In that time it has gathered 1 merchant reviews.

Chad does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Chad with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.