Notch – Customer Support Suite

Shopify helpdesk app by Notch·Full-service Customer Support managed by our AI and experts, empowering your business growth.

Snapshot

5.00(4 reviews)#54of 196 inHelpdesk

Ongoing.AI tracks Notch – Customer Support Suite daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

4 reviews

Pricing

From $0/mo

freemium

Built for Shopify

No

Years live

2

launched Jul 7, 2023

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Notch – Customer Support Suite sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#54

of 196 active apps

Review count percentile

73th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

2

since 2023

Listing change cadence

What Notch – Customer Support Suite has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(4 reviews)
  • 100%positive5
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “I cannot say enough about Notch. It's simply amazing! I've been using Notch for a month now, and it has taken over 95% of my customer support workload. For a growing business like mine, this is priceless. I'm not exaggerating when I say 95%—it's that dramatic. I finally have free time for the important stuff.... Since implementing Notch, our SLAs have significantly improved, as I'm no longer the sole responder to every ticket. CSAT scores very high. Notch has exceeded my expectations in every way. Highly recommend!”
    Story In Steel · 5★ · 2024-06-03

    Plans

    Notch – Customer Support Suite pricing tiers.

    Free

    Free to install

      Capabilities

      What Notch can do.

      The 14 capabilities Notch lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

      Channels

      6
      • Email
      • SMS
      • Live chat
      • Chatbot
      • Social media
      • Help center

      Workflow automation

      8
      • Auto-reply
      • AI responses
      • AI summaries
      • Ticketing
      • Escalation
      • Tagging
      • Order tracking
      • Analytics

      FAQ

      Notch — frequently asked questions.

      What is Notch on Shopify?
      Notch, officially listed on the Shopify App Store as Notch – Customer Support Suite, is a Shopify app in the Helpdesk category. Elevate your eCommerce customer support with our comprehensive service, combining AI precision and expert know-how. We take over your entire customer support operations, removing the complexity of dealing with multiple providers and simplifying your workload. Enjoy enhanced customer satisfaction, operational efficiency, and peace of mind, focusing solely on business growth. It averages 5.00 out of 5 across 4 merchant reviews on the Shopify App Store.
      How much does Notch cost?
      Notch is priced at $0/month on the Shopify App Store.
      When was Notch launched?
      Notch launched on July 7, 2023 — over 2 years on the Shopify App Store. In that time it has gathered 4 merchant reviews.
      Is Notch Built for Shopify?
      Notch does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
      What are the best Notch alternatives?
      Merchants commonly compare Notch with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

      Alternatives

      Apps merchants pick instead.

      TIDIO LLC

      Tidio ‑ Live Chat & AI Chatbot

      4.70★1,272

      Known for: customer-support

      Redo Tech, Inc

      Redo

      5.00★666

      Gorgias Inc.

      Gorgias: AI, Helpdesk & Chat

      4.20★652

      Known for: customer-support

      Channelwill

      Willdesk: Live Chat&AI Chatbot

      4.80★364

      Known for: ease-of-use

      Browse more inAll Helpdesk apps

      Methodology

      Where the numbers come from.

      Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

      Find every brand running Notch – Customer Support Suite.

      Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

      Track Notch – Customer Support Suite — free Start free

      Prefer the source? View Notch – Customer Support Suite on the Shopify App Store ↗