Helpdesk · refreshed Jun 12, 2026
Notch – Customer Support Suite for Shopify
by Notch · Full-service Customer Support managed by our AI and experts, empowering your business growth.
4 reviews, 5.00★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
5.00
4 reviews
Pricing
From $0/mo
freemium
Built for Shopify
No
Years live
2
launched Jul 7, 2023
Last updated
Apr 28, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Catalog position
Where Notch – Customer Support Suite sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#53
of 180 active apps
Review count percentile
70th
vs category siblings
Rating percentile
81th
vs category siblings
Years on App Store
2
since 2023
Listing change cadence
What Notch – Customer Support Suite has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · May 30
set to 2026-04-28
Works With · May 29
set to Chat Gorgias Intercom Trustpilot…
Launched At · May 29
set to Jul 7, 2023
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive100% · 5
- Neutral0% · 0
- Negative0% · 0
“I cannot say enough about Notch. It's simply amazing! I've been using Notch for a month now, and it has taken over 95% of my customer support workload. For a growing business like mine, this is priceless. I'm not exaggerating when I say 95%—it's that dramatic. I finally have free time for the important stuff.... Since implementing Notch, our SLAs have significantly improved, as I'm no longer the sole responder to every ticket. CSAT scores very high. Notch has exceeded my expectations in every way. Highly recommend!”
Top themes
Plans
Notch – Customer Support Suite pricing tiers.
Free
Free to install
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Notch – Customer Support Suite.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Notch – Customer Support Suite on the Shopify App Store ↗