OngoingAI

Help Scout usage & market intelligence

Shopify rating

3.6 ★

19 reviews

Pricing
Free plan available
FreeFree
  • • 1 shared email Inbox
  • • 1 public knowledge base
  • • Limited saved replies
  • • No AI tools included
Standard$30/month

15-day free trial · or $25/year and save 93%

  • • Multiple Inboxes
  • • Live chat, Instagram, & Messenger
  • • Multiple knowledge bases
  • • One basic SLA policy
  • • Basic workflows
Plus$54/month

15-day free trial · or $45/year and save 93%

  • • WhatsApp messaging
  • • Advanced workflows
  • • Two advanced SLA policies
  • • Unlimited AI Drafts
  • • Round robin routing
Pro$90/month

15-day free trial · or $75/year and save 93%

  • • Unlimited workflows
  • • Unlimited SLA policies
  • • Multiple routing types
  • • SSO/SAML
  • • HIPAA compliance
What does Help Scout do?

Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in...

  • Collaborate on email, live chat, and social requests in one organized Inbox
  • Help more customers in less time with AI tools
  • Answer FAQs instantly with powerful self-service options
  • Edit, duplicate, cancel, and refund orders directly in Help Scout

Features

HelpdeskEmailLive chatChatbotSocial mediaSelf-serviceHelp centerFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersTaggingSpam detectionOrder trackingCustomer notificationsFeedback surveysMulti-storeAnalyticsReports
Review history
Daily review count on the Shopify App Store
19+1 · 26d· Rating 3.5★ → 3.6★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#58 on Aug 15 → #42 on Sep 5 · 22 observed days#42▲16

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#6 of 155
Review percentile
97th
Rating percentile
68th
On the App Store
12.4 yrs
Works with
Integrations listed for Help Scout
Campaign MonitorHubSpotKlaviyoMailchimpSlackZapier
Apps similar to Help Scout
The App Store's own "more apps like this" for Help Scout
Tidio: AI Chatbot & Live Chat
4.8(1,336)

Free plan available

QuickCEP: AI Support Agent
4.9(56)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(703)

Free trial available

Frequently asked questions

Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in... It's a helpdesk tool for ecommerce stores.