Help Scout

Shopify helpdesk app by Help Scout·Deliver the personal touch at scale

Snapshot

4.60(18 reviews)#30of 193 inHelpdesk

Ongoing.AI tracks Help Scout daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

4.60

18 reviews

Pricing

From $30/mo

freemium

Built for Shopify

No

Years live

12

launched Mar 31, 2014

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Help Scout sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#38#46#53#61#68May 28May 31Jun 4Jun 7Jun 11Help Scout · #66Garrio · #65Kim · #67
Best position observed: #40. Help Scout slipped 25 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Help Scout sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#30

of 193 active apps

Review count percentile

84th

vs category siblings

Rating percentile

67th

vs category siblings

Years on App Store

12

since 2014

Listing change cadence

What Help Scout has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+19shopify_lastmod: 2026-06-09 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 10, 26Jun 20, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.60(18 reviews)
  • 87%positive20
  • 4%neutral1
  • 9%negative2

Top themes

    What merchants praise

    “Smooth integration that doesn't get in the way. That means 5 stars. We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.”
    Família de Trigo · 5★ · 2024-03-05

    Plans

    Help Scout pricing tiers.

    Free

    Free

    • 1 shared email Inbox
    • 1 public knowledge base
    • Limited saved replies
    • No AI tools included

    Standard

    $30/month

    • Multiple Inboxes
    • Live chat, Instagram, & Messenger
    • Multiple knowledge bases
    • One basic SLA policy
    • Basic workflows
    • Unlimited tags and saved replies
    • AI Inbox assistant

    Plus

    $54/month

    • WhatsApp messaging
    • Advanced workflows
    • Two advanced SLA policies
    • Unlimited AI Drafts
    • Round robin routing
    • Salesforce, Jira, and HubSpot
    • Internal teams
    • Group conversations by company

    Pro

    $90/month

    • Unlimited workflows
    • Unlimited SLA policies
    • Multiple routing types
    • SSO/SAML
    • HIPAA compliance
    • Up to 50 light users
    • Dedicated onboarding specialist
    • Strategic account manager

    Capabilities

    What Help Scout can do.

    The 23 capabilities Help Scout lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    7
    • Email
    • Live chat
    • Chatbot
    • Social media
    • Self-service
    • Help center
    • FAQs

    Workflow automation

    16
    • Auto-reply
    • Response templates
    • AI responses
    • AI summaries
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Rule-based triggers
    • Tagging
    • Spam detection
    • Order tracking
    • Customer notifications
    • Feedback surveys
    • Multi-store
    • Analytics
    • Reports

    FAQ

    Help Scout — frequently asked questions.

    What is Help Scout on Shopify?
    Help Scout is a Shopify app in the Helpdesk category. Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create an account to get up and running in minutes! It averages 4.60 out of 5 across 18 merchant reviews on the Shopify App Store.
    How much does Help Scout cost?
    Help Scout offers a free plan and 3 paid plans starting at $30/month and going up to $90/month. The free plan includes 1 shared email Inbox, 1 public knowledge base, Limited saved replies, and No AI tools included. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Help Scout free?
    Yes — Help Scout offers a free plan alongside paid options. The free plan includes 1 shared email Inbox, 1 public knowledge base, and Limited saved replies. Paid plans start at $30/month for advanced features.
    When was Help Scout launched?
    Help Scout launched on March 31, 2014 — over 12 years on the Shopify App Store. In that time it has gathered 18 merchant reviews.
    Is Help Scout Built for Shopify?
    Help Scout does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Help Scout alternatives?
    Merchants commonly compare Help Scout with Tidio, Gorgias, Redo, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,273

    Known for: customer-support

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★653

    Known for: customer-support

    Redo Tech, Inc

    Redo

    4.90★649

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Help Scout.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Help Scout

    Prefer the source? View Help Scout on the Shopify App Store ↗