OngoingAI
H

Help Scout

3.5(18)

Deliver the personal touch at scale

by Help Scoutapps.shopify.com
App Store
HelpdeskEmailLive chatChatbotSocial mediaSelf-serviceHelp centerFAQs
About Help Scout

Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in...

Pricing
Free plan available
FreeFree
  • • 1 shared email Inbox
  • • 1 public knowledge base
  • • Limited saved replies
  • • No AI tools included
Standard$30/month
  • • Multiple Inboxes
  • • Live chat, Instagram, & Messenger
  • • Multiple knowledge bases
  • • One basic SLA policy
  • • Basic workflows
Plus$54/month
  • • WhatsApp messaging
  • • Advanced workflows
  • • Two advanced SLA policies
  • • Unlimited AI Drafts
  • • Round robin routing
Pro$90/month
  • • Unlimited workflows
  • • Unlimited SLA policies
  • • Multiple routing types
  • • SSO/SAML
  • • HIPAA compliance
Catalog position
Within Helpdesk on the App Store
Rank by reviews
#6 of 136
Review percentile
96th
Rating percentile
71th
On the App Store
12.4 yrs
Works with
Integrations listed for Help Scout
Campaign MonitorHubSpotKlaviyoMailchimpSlackZapier

Frequently asked questions

What is Help Scout?

Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in... It's a helpdesk tool for ecommerce stores.

Is Help Scout well reviewed?

Help Scout holds an average rating of 3.5 out of 5 across 18 reviews.

How much does Help Scout cost?

Free plan available