OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
3.7 ★
19 reviews
Pricing
Free plan available
Free
Free
  • • 1 shared email Inbox
  • • 1 public knowledge base
  • • Limited saved replies
  • • No AI tools included
Standard
$30/month
15-day free trial · or $25/year and save 93%
  • • Multiple Inboxes
  • • Live chat, Instagram, & Messenger
  • • Multiple knowledge bases
  • • One basic SLA policy
  • • Basic workflows
Plus
$54/month
15-day free trial · or $45/year and save 93%
  • • WhatsApp messaging
  • • Advanced workflows
  • • Two advanced SLA policies
  • • Unlimited AI Drafts
  • • Round robin routing
Pro
$90/month
15-day free trial · or $75/year and save 93%
  • • Unlimited workflows
  • • Unlimited SLA policies
  • • Multiple routing types
  • • SSO/SAML
  • • HIPAA compliance
What does Help Scout do?

Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in...

  • Collaborate on email, live chat, and social requests in one organized Inbox
  • Help more customers in less time with AI tools
  • Answer FAQs instantly with powerful self-service options
  • Edit, duplicate, cancel, and refund orders directly in Help Scout

Features

HelpdeskEmailLive chatChatbotSocial mediaSelf-serviceHelp centerFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersTaggingSpam detectionOrder trackingCustomer notificationsFeedback surveysMulti-storeAnalyticsReports
Review history
Daily review count on the Shopify App Store
19+1 · 30d· Rating 3.5★ → 3.7★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #146▼82

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#6 of 162
Review percentile
97th
Rating percentile
67th
On the App Store
12.5 yrs
Works with
Integrations listed for Help Scout
Campaign MonitorHubSpotKlaviyoMailchimpSlackZapier
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Frequently asked questions

Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in... It's a helpdesk tool for ecommerce stores.