Helpdesk · refreshed Jun 12, 2026
Help Scout for Shopify
by Help Scout · Deliver the personal touch at scale
18 reviews, 4.60★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.60
18 reviews
Pricing
From $30/mo
freemium
Built for Shopify
No
Years live
12
launched Mar 31, 2014
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where Help Scout sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Help Scout sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#29
of 180 active apps
Review count percentile
83th
vs category siblings
Rating percentile
66th
vs category siblings
Years on App Store
12
since 2014
Listing change cadence
What Help Scout has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-06-09 → 2026-06-10
Shopify Lastmod · Jun 10
2026-06-07 → 2026-06-09
Shopify Lastmod · Jun 8
2026-06-05 → 2026-06-07
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive87% · 20
- Neutral4% · 1
- Negative9% · 2
“Smooth integration that doesn't get in the way. That means 5 stars. We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.”
Top themes
Plans
Help Scout pricing tiers.
Free
Free
- 1 shared email Inbox
- 1 public knowledge base
- Limited saved replies
- No AI tools included
Standard
$30/month
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus
$54/month
- WhatsApp messaging
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
$90/month
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Help Scout.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Help Scout on the Shopify App Store ↗