ResponseCX

Shopify helpdesk app by Stateset, Inc.·Autonomously resolve your tickets

Snapshot

#99of 196 inHelpdesk

ResponseCX is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $170/mo

free_trial

Built for Shopify

No

Years live

5

launched May 12, 2021

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where ResponseCX sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#99

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What ResponseCX has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

ResponseCX pricing tiers.

ReSponse Hero

$170/month

    ReSponse Pro

    $350/month

      Capabilities

      What ResponseCX can do.

      The 20 capabilities ResponseCX lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

      Channels

      9
      • Email
      • SMS
      • Live chat
      • Chatbot
      • Social media
      • Self-service
      • Help center
      • Contact form
      • FAQs

      Workflow automation

      11
      • Auto-reply
      • Response templates
      • AI responses
      • AI summaries
      • Auto-assign
      • Rule-based triggers
      • Escalation
      • Tagging
      • Order tracking
      • Multi-language
      • Reports

      FAQ

      ResponseCX — frequently asked questions.

      What is ResponseCX on Shopify?
      ResponseCX is a Shopify app in the Helpdesk category. ResponseCX delivers intelligent, autonomous AI Agents that execute tasks, make decisions, and drive results. Our digital workforce revolutionizes DTC customer service operations, handling everything from order modifications to subscription changes with unparalleled efficiency. Join us in reshaping the commerce landscape with AI-driven, result-oriented solutions that transform your CX operations and delight your customers.
      How much does ResponseCX cost?
      ResponseCX has 2 paid plans on the Shopify App Store, starting at $170/month and going up to $350/month.
      Is ResponseCX free?
      No, ResponseCX is a paid Shopify app. Plans start at $170/month on the Shopify App Store.
      When was ResponseCX launched?
      ResponseCX launched on May 12, 2021 — over 5 years on the Shopify App Store.
      Is ResponseCX Built for Shopify?
      ResponseCX does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
      What are the best ResponseCX alternatives?
      Merchants commonly compare ResponseCX with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

      Alternatives

      Apps merchants pick instead.

      TIDIO LLC

      Tidio ‑ Live Chat & AI Chatbot

      4.70★1,272

      Known for: customer-support

      Redo Tech, Inc

      Redo

      5.00★669

      Gorgias Inc.

      Gorgias: AI, Helpdesk & Chat

      4.20★652

      Known for: customer-support

      Channelwill

      Willdesk: Live Chat&AI Chatbot

      4.80★364

      Known for: ease-of-use

      Browse more inAll Helpdesk apps

      Methodology

      Where the numbers come from.

      Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

      Find every brand running ResponseCX.

      Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

      Track ResponseCX — free Start free

      Prefer the source? View ResponseCX on the Shopify App Store ↗