IssueHub

Shopify helpdesk app by Komet Air·Let customers report issues to help identify bugs on storefront so you resolve problems faster.

Snapshot

#145of 196 inHelpdesk

IssueHub is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $9/mo

freemium

Built for Shopify

No

Years live

0

launched May 7, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where IssueHub sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#145

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What IssueHub has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-18 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-05-18 → 2026-06-30

PricingIdentity & listingCadence

Plans

IssueHub pricing tiers.

Free

Free

  • Up to 20 monthly submission and report
  • Storefront Screenshot Capture
  • 4-week Media Retention
  • Floating Storefront Widget
  • Custom Issue Categories
  • Standard Customization
  • Admin Issue Dashboard
  • Developer Console Log Capture

basic

$9.99/month

  • 100 monthly submissions
  • Screen Recording (20s clips)
  • 12-week Media Retention
  • Real-time alerts Discord & Slack Webhook
  • Custom Form Fields upto 3 text fields
  • Floating Storefront Widget
  • Developer Console Log Capture
  • Data Export (CSV/JSON)

growth

$29.99/month

  • Unlimited submissions
  • Unlimited screen recordings
  • Media Retention
  • Priority Merchant Support
  • Developer Console Log Capture
  • Global Widget Positioning
  • Data Export (CSV/JSON)

Capabilities

What IssueHub can do.

The 4 capabilities IssueHub lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Workflow automation

4
  • Ticketing
  • Escalation
  • Feedback surveys
  • Analytics

FAQ

IssueHub — frequently asked questions.

What is IssueHub on Shopify?
IssueHub is a Shopify app in the Helpdesk category. IssueHub Widget helps merchants catch problems on their store before they affect conversions. Customers can report issues directly from a small on page widget, and the app uses AI to categorize and summarize the problem for the merchant. You also get real time alerts, a visual log of all reported issues, and easy tools to resolve or mark them as fixed. This reduces support workload and makes troubleshooting much faster. Everything is designed to work without heavy setup or integrations.
How much does IssueHub cost?
IssueHub offers a free plan and 2 paid plans starting at $9/month and going up to $29.99/month. The free plan includes Up to 20 monthly submission and report, Storefront Screenshot Capture, 4-week Media Retention, and Floating Storefront Widget. The paid plans unlock advanced features beyond what's available on the free tier.
Is IssueHub free?
Yes — IssueHub offers a free plan alongside paid options. The free plan includes Up to 20 monthly submission and report, Storefront Screenshot Capture, and 4-week Media Retention. Paid plans start at $9/month for advanced features.
When was IssueHub launched?
IssueHub launched on May 7, 2026.
Is IssueHub Built for Shopify?
IssueHub does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best IssueHub alternatives?
Merchants commonly compare IssueHub with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★666

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running IssueHub.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track IssueHub — free Start free

Prefer the source? View IssueHub on the Shopify App Store ↗