OngoingAI

Ticket Flow usage & market intelligence

Shopify rating

5.0 ★

7 reviews

Pricing
Free plan available
Free planFree
Premium$9.90/month

30-day free trial · or $99/year and save 17%

  • • Email notifications
  • • Clients and Admin tickets
  • • AI responses generation
  • • Admin only tickets (for intern tickets)
  • • Bulk tickets edit
What does Ticket Flow do?

TicketFlow brings storefront support into Shopify Admin: tickets with customer & order context, email alerts, and links from your store menu and accounts.

  • Customer support tickets with a shared conversation thread
  • Customers can open tickets for a specific order and add attachments
  • Admin ticket creation with customer search and order picker
  • Ticket status updates and bulk actions (update status, delete)
  • Internal-only tickets for team workflows

Features

HelpdeskHelp centerContact formAI responsesReports
Review history
Daily review count on the Shopify App Store
7+7 · 29d~0.2/day· Rating 0.0★ → 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#25▲56

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#16 of 161
Review percentile
91th
Rating percentile
100th
On the App Store
0.3 yrs
Works with
Integrations listed for Ticket Flow ‑ Better support
Shopify Admin
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Frequently asked questions

TicketFlow brings storefront support into Shopify Admin: tickets with customer & order context, email alerts, and links from your store menu and accounts. It's a helpdesk tool for ecommerce stores.