ShieldDesk
Shopify helpdesk app by Approid Tech·AI inbox that classifies messages, drafts replies, and auto-resolves order queries
Snapshot
Ongoing.AI tracks ShieldDesk daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
5.00
1 reviews
Pricing
From $9/mo
freemium
Built for Shopify
No
Years live
0
launched May 18, 2026
Last updated
Jun 30, 2026
Shopify listing
Category rank over time
Where ShieldDesk sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →
Catalog position
Where ShieldDesk sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#78
of 196 active apps
Review count percentile
56th
vs category siblings
Rating percentile
79th
vs category siblings
Years on App Store
0
since 2026
Listing change cadence
What ShieldDesk has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-17 → 2026-06-30
Works With · Jun 18
Shopify Admin → none
Shopify Lastmod · Jun 18
2026-06-09 → 2026-06-17
Reviews
What merchants are saying
- 100%positive1
- 0%neutral0
- 0%negative0
Top themes
What merchants praise
“ShieldDesk honestly feels like having an extra support team member on autopilot. It handles repetitive queries really well and the replies actually sound natural, not robotic. Huge time-saver if you’re dealing with lots of order-related questions.”
Plans
ShieldDesk pricing tiers.
Free
Free
- 50 messages per month
- AI classification
- Draft replies
Starter
$9/month
- 1000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
Pro
$19/month
- 5000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
- Priority support
Business
$49/month
- 20000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
- Priority support
- Dedicated onboarding
Capabilities
What ShieldDesk can do.
The 5 capabilities ShieldDesk lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Channels
2- Contact form
Workflow automation
3- Auto-reply
- AI responses
- Spam detection
FAQ
ShieldDesk — frequently asked questions.
What is ShieldDesk on Shopify?
How much does ShieldDesk cost?
Is ShieldDesk free?
When was ShieldDesk launched?
Is ShieldDesk Built for Shopify?
What are the best ShieldDesk alternatives?
Alternatives
Apps merchants pick instead.
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Redo Tech, Inc
Redo
Gorgias Inc.
Gorgias: AI, Helpdesk & Chat
Known for: customer-support
Channelwill
Willdesk: Live Chat&AI Chatbot
Known for: ease-of-use
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running ShieldDesk.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View ShieldDesk on the Shopify App Store ↗