Helpdesk · refreshed Jun 12, 2026
ShieldDesk for Shopify
by Approid Tech · AI inbox that classifies messages, drafts replies, and auto-resolves order queries
1 reviews, 5.00★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
5.00
1 reviews
Pricing
From $9/mo
freemium
Built for Shopify
No
Years live
0
launched May 18, 2026
Last updated
Jun 9, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where ShieldDesk sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where ShieldDesk sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#67
of 180 active apps
Review count percentile
56th
vs category siblings
Rating percentile
81th
vs category siblings
Years on App Store
0
since 2026
Listing change cadence
What ShieldDesk has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Works With · Jun 10
none → Shopify Admin
Shopify Lastmod · Jun 10
2026-06-05 → 2026-06-09
Shopify Lastmod · Jun 6
2026-05-28 → 2026-06-05
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive100% · 1
- Neutral0% · 0
- Negative0% · 0
“ShieldDesk honestly feels like having an extra support team member on autopilot. It handles repetitive queries really well and the replies actually sound natural, not robotic. Huge time-saver if you’re dealing with lots of order-related questions.”
Top themes
Plans
ShieldDesk pricing tiers.
Free
Free
- 50 messages per month
- AI classification
- Draft replies
Starter
$9/month
- 1000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
Pro
$19/month
- 5000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
- Priority support
Business
$49/month
- 20000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
- Priority support
- Dedicated onboarding
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running ShieldDesk.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View ShieldDesk on the Shopify App Store ↗