OngoingAI

ShieldDesk usage & market intelligence

Shopify rating

5.0 ★

2 reviews

Pricing
Free plan available
FreeFree
  • • 50 messages per month
  • • All features included
  • • AI drafts from live order data
  • • All channels in one inbox
  • • Spam filtered automatically
Starter$9/month

7-day free trial

  • • 1,000 messages per month
  • • All features included
  • • Auto-answers order status
  • • Cancel, refund or reroute orders
  • • Reports, saved replies, team inbox
Pro$19/month

7-day free trial

  • • 5,000 messages per month
  • • All features included
  • • Priority support
  • • Auto-answers order status
  • • Reports, saved replies, team inbox
Business$49/month

7-day free trial

  • • 20,000 messages per month
  • • All features included
  • • Dedicated onboarding
  • • Priority support
What does ShieldDesk do?

Customer messages from your contact form, email, WhatsApp and customer accounts in one inbox, each with an AI draft written from your live order data.

  • Contact form, email, WhatsApp and customer-account messages in one inbox
  • An AI draft on every message, written from live order and tracking data
  • Auto-answers "where is my order?" with an undo window you control
  • Cancel, refund or change a shipping address, only after you approve it
  • Spam filtered out, and reports on what the AI handled for you

Features

HelpdeskEmailSelf-serviceContact formAuto-replyResponse templatesAI responsesTicketingUnified inboxRule-based triggersSpam detectionOrder trackingCustomer notificationsAnalyticsReports
Review history
Daily review count on the Shopify App Store
2+1 · 29d· Rating steady at 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#72▲11

Tracked daily · last 13 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#35 of 161
Review percentile
79th
Rating percentile
100th
On the App Store
0.3 yrs
Works with
Integrations listed for ShieldDesk ‑ AI Support Inbox
Customer accountsShopify Flow
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Frequently asked questions

Customer messages from your contact form, email, WhatsApp and customer accounts in one inbox, each with an AI draft written from your live order data. It's a helpdesk tool for ecommerce stores.