Repli Desk
Shopify helpdesk app by Repli Ai·Repli Desk: helpdesk for email, Instagram, Facebook, and live chat.
Snapshot
Repli Desk is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.
Pricing
From $40/mo
freemium
Built for Shopify
No
Years live
1
launched Mar 10, 2025
Last updated
Jun 30, 2026
Shopify listing
Catalog position
Where Repli Desk sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#173
of 196 active apps
Review count percentile
0th
vs category siblings
Rating percentile
0th
vs category siblings
Years on App Store
1
since 2025
Listing change cadence
What Repli Desk has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-16 → 2026-06-30
Shopify Lastmod · Jun 17
2026-05-30 → 2026-06-16
Plans
Repli Desk pricing tiers.
Free Trial
Free
- Instagram direct messages and comments
- Facebook messenger and comments
- Email inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited support channels
- Shopify Order Data in Inbox
- Support Tickets Analytics
Basic Plan
$40/month
- Instagram direct messages and comments
- Facebook messenger and comments
- Email inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited support channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
Growth Plan
$130/month
- Instagram direct messages and comments
- Facebook messenger and comments
- Email inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited support channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
Pro Plan
$250/month
- Instagram direct messages and comments
- Facebook messenger and comments
- Email inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited support channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
Capabilities
What Repli Desk can do.
The 33 capabilities Repli Desk lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Helpdesk
Channels
7- Live chat
- Chatbot
- Social media
- Help center
- Contact form
- FAQs
Workflow automation
13- Auto-reply
- Response templates
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Tagging
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-store
- Analytics
- Reports
Abandoned cart
Cart recovery
7- Exit pop-ups
- Personalized campaigns
- Opt-in pop-ups
- Discount offers
- Time-limited offers
- Conversion tracking
- Automated workflows
Display options
6- Pop-up builder
- Custom discount codes
- Triggers
- Templates
- Customizable widgets
- Targeting rules
FAQ
Repli Desk — frequently asked questions.
What is Repli Desk on Shopify?
How much does Repli Desk cost?
Is Repli Desk free?
When was Repli Desk launched?
Is Repli Desk Built for Shopify?
What are the best Repli Desk alternatives?
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Repli Desk.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Repli Desk on the Shopify App Store ↗