OngoingAI

DC usage & market intelligence

Shopify rating

4.8 ★

223 reviews

What merchants actually report
4.82average· 208 reviews analyzed· 184 with written feedback
89% 5★3% ≤3★

62% of attributable reviewers are India merchants. 24% had used the app for a year or more when they reviewed.

The developer replies to 93% of reviews overall and 100% of critical ones.

Recent reviewers rate DC 5.00, above its 4.82 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

93%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

24%

Using 1yr+ at review

Top merchant markets

India 62%United States 5%United Arab Emirates 4%Pakistan 2%Chile 2%

Tenure when reviewed

under a day 3%days 18%months 55%a year or more 24%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Startup$29/month

14-day free trial

  • • Support Inbox: WA, IG, FB, Email, Chat
  • • Chatbot, Self-Service Widget, Mobile App
  • • GPT AI Agent (10k free tokens/mo)
  • • WA Marketing: Cart & Checkout Recovery
  • • COD Verification & COD to Prepaid Flows
Scale$99/month

14-day free trial

  • • Everything in Startup +
  • • 20 Team Members
  • • 10 Support Channels
  • • 3 Shopify Stores
  • • Support + Marketing ROI Analytics
Growth$299/month

14-day free trial

  • • Everything in Scale +
  • • 50 Team Members
  • • 25 Support Channels
  • • Unlimited Shopify Stores
  • • Dedicated Account Manager
What does DC do?

Manage Customer Service on WhatsApp, Instagram, Facebook, Email, Chat. Send WhatsApp Marketing Broadcasts & increase sales. Official WhatsApp API, Green Tick.

  • Send segmented WhatsApp marketing broadcasts via Green Tick WhatsApp API number
  • Manage WhatsApp chat in unified team inbox with Instagram, FB, Email & Live Chat
  • Powerful WhatsApp automation with AI chatbot, AI assist, and canned responses
  • Boost sales with WhatsApp abandoned cart & checkout, back in stock alerts
  • Showcase products in WhatsApp Catalog, verify COD orders, and convert to prepaid

Features

Abandoned cartExit pop-upsPersonalized campaignsOpt-in pop-upsDiscount offersTime-limited offersConversion trackingAutomated workflowsCustom brandingPop-up builderCustom discount codesTriggersTemplatesCustomizable widgetsMulti-languageTargeting rulesHelpdeskEmailLive chatChatbotSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responsesTicketingUnified inboxAuto-assignRule-based triggersTaggingOrder trackingCustomer notificationsFeedback surveysMulti-storeAnalyticsReports
Review history
Daily review count on the Shopify App Store
223+15 · 26d~0.6/day· Rating steady at 4.8★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#8 on Aug 15 → #10 on Sep 5 · 22 observed days#10▼2
  • Abandoned cart#15 on Aug 15 → #18 on Sep 5 · 22 observed days#18▼3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Abandoned cart on the App Store
Rank by reviews
#20 of 256
Review percentile
93th
Rating percentile
68th
On the App Store
5.6 yrs
Works with
Integrations listed for DC: WhatsApp Marketing + API
Shopify FlowEmailFacebook Messenger & CommentsFastrr, FlexyPe, CashfreeInstagram DM & CommentsRazorpay, Gokwik, Shopflo, OCCWhatsApp Business API
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Frequently asked questions

Manage Customer Service on WhatsApp, Instagram, Facebook, Email, Chat. Send WhatsApp Marketing Broadcasts & increase sales. Official WhatsApp API, Green Tick. It's a abandoned cart tool for ecommerce stores.