InboxIQ ‑ AI Customer Support

InboxIQ, officially listed on the Shopify App Store as InboxIQ ‑ AI Customer Support, is a Shopify app in the Helpdesk category. InboxIQ uses AI to draft personalized responses to customer emails, Instagram DMs, and Facebook messages. It learns from your past conversations and knowledge base to match your brand's voice and policies. Review AI-generated responses before sending, or enable auto-responses for common questions. Build a knowledge base from your email history and create FAQs to handle repetitive inquiries automatically. Supports multiple email accounts and social channels from one dashboard.

InboxIQ offers a free plan and 2 paid plans starting at $19/month and going up to $39/month. The free plan includes 100 Emails/month. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — InboxIQ offers a free plan alongside paid options. The free plan includes 100 Emails/month. Paid plans start at $19/month for advanced features.

InboxIQ launched on October 24, 2025.

InboxIQ does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare InboxIQ with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.