ChannelReply

Shopify helpdesk app by ChannelReply·Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.

Snapshot

5.00(2 reviews)#60of 196 inHelpdesk

Ongoing.AI tracks ChannelReply daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

2 reviews

Pricing

Free

free

Built for Shopify

No

Years live

5

launched Jun 24, 2021

Last updated

Jul 3, 2026

Shopify listing

Category rank over time

Where ChannelReply sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#46#52#58#64#70May 28May 31Jun 4Jun 7Jun 11ChannelReply · #68Kim · #67Sobot Live Chat & Chatbot · #69
Best position observed: #48. ChannelReply slipped 12 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where ChannelReply sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#60

of 196 active apps

Review count percentile

66th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What ChannelReply has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+18shopify_lastmod: 2026-06-10 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01shopify_lastmod: 2026-07-01 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-07-01 → 2026-07-03

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(2 reviews)
  • 100%positive3
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Great app, have been using ChannelReply for our Amazon & Ebay sales for years - happy to see them come to Shopify for our D2C site which was the last piece of the puzzle for us. Saves us a ton of time from having to switch around between support admins, all customer info loads and makes it very easy for our team!”
    THE MASTLINE Co. · 5★ · 2021-07-06

    Capabilities

    What ChannelReply can do.

    The 6 capabilities ChannelReply lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    2
    • Email
    • Help center

    Workflow automation

    4
    • Auto-reply
    • Ticketing
    • Escalation
    • Customer notifications

    FAQ

    ChannelReply — frequently asked questions.

    What is ChannelReply on Shopify?
    ChannelReply is a Shopify app in the Helpdesk category. Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data. Tag all high-value orders and customers, send personalized autoreplies, and much more. It averages 5.00 out of 5 across 2 merchant reviews on the Shopify App Store.
    How much does ChannelReply cost?
    ChannelReply is free to install and use on Shopify — there are no paid plans on this app.
    Is ChannelReply free?
    Yes — ChannelReply is free to install and use on Shopify. There are no paid plans.
    When was ChannelReply launched?
    ChannelReply launched on June 24, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 2 merchant reviews.
    Is ChannelReply Built for Shopify?
    ChannelReply does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best ChannelReply alternatives?
    Merchants commonly compare ChannelReply with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★666

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running ChannelReply.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track ChannelReply — free Start free

    Prefer the source? View ChannelReply on the Shopify App Store ↗