Helpdesk · refreshed Jun 12, 2026
ReplyDesk for Shopify
by ReplyDesk · AI-powered multichannel help desk to boost sales & streamline eCommerce customer support
Newly tracked by Ongoing.AI. Review history, installs, and rank trajectory will accumulate here as the substrate observes them — refreshed every 24 hours. Snapshot captured Jun 12, 2026.
Pricing
From $39/mo
freemium
Built for Shopify
No
Years live
2
launched Apr 9, 2024
Last updated
May 29, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
—
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where ReplyDesk sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where ReplyDesk sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#95
of 180 active apps
Review count percentile
0th
vs category siblings
Rating percentile
0th
vs category siblings
Years on App Store
2
since 2024
Listing change cadence
What ReplyDesk has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · May 30
set to 2026-05-29
Works With · May 28
set to Amazon eBay Etsy Facebook TikTok…
Launched At · May 28
set to Apr 9, 2024
Plans
ReplyDesk pricing tiers.
Essential - FREE
Free
- 1 Agent slot
- 2 selling channel integrations
- Basic helpdesk features
- Unlimited tickets
Professional
$39/month
- 1 Agent (pay per slot)
- Unlimited selling channel integrations
- All helpdesk features + AI
- Unlimited tickets
Growth
$199/month
- 15 Agent slots
- Unlimited selling channel integrations
- All helpdesk features + AI
- Unlimited tickets
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running ReplyDesk.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View ReplyDesk on the Shopify App Store ↗