OngoingAI

ReplyDesk usage & market intelligence

Pricing
Free plan available
Essential - FREEFree
  • • 1 Agent slot
  • • 2 selling channel integrations
  • • Basic helpdesk features
  • • Unlimited tickets
Professional$39/month

or $348/year and save 26%

  • • 1 Agent (pay per slot)
  • • Unlimited selling channel integrations
  • • All helpdesk features + AI
  • • Unlimited tickets
Growth$199/month

or $1,908/year and save 20%

  • • 15 Agent slots
  • • Unlimited selling channel integrations
  • • All helpdesk features + AI
  • • Unlimited tickets
What does ReplyDesk do?

AI-powered multichannel helpdesk for Shopify stores. Unify support across 12+ platforms with auto-replies, translations & CRM. Start FREE today!

  • AI Powered: auto-replies, rephrase, grammar fixes, ticket summery, translation
  • Connect: Amazon, Walmart, eBay, Etsy, Facebook, Instagram, TikTok and more!
  • Built for teams: auto-assign tickets, notes, mentions and agent statistics
  • Auto responder: auto-respond to customer messages with tailored replies
  • Automations: built-in customizable automations to streamline your workflows

Features

HelpdeskEmailSocial mediaSelf-serviceAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingSpam detectionOrder trackingCustomer notificationsMulti-languageMulti-storeAnalyticsReportsSupport - Other
Review history
Daily review count on the Shopify App Store
0±0 · 28d· Rating steady at 0.0★
Aug 10Sep 6

Daily tracking from Aug 10, 2026 through today · 27 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other#28 on Aug 15 → #28 on Sep 6 · 23 observed days#28
  • Helpdesk#61 on Aug 15 → #65 on Sep 6 · 23 observed days#65▼4

Tracked daily · last 23 days · as of 2026-09-06

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#63 of 157
Review percentile
61th
Rating percentile
65th
On the App Store
2.4 yrs
Works with
Integrations listed for ReplyDesk: AI Helpdesk
AmazoneBayEtsyFacebookTikTokWalmart
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Frequently asked questions

AI-powered multichannel helpdesk for Shopify stores. Unify support across 12+ platforms with auto-replies, translations & CRM. Start FREE today! It's a helpdesk tool for ecommerce stores.