ReplyDesk
Shopify helpdesk app by ReplyDesk·AI-powered multichannel help desk to boost sales & streamline eCommerce customer support
Snapshot
ReplyDesk is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.
Pricing
From $39/mo
freemium
Built for Shopify
No
Years live
2
launched Apr 9, 2024
Last updated
Jun 30, 2026
Shopify listing
Category rank over time
Where ReplyDesk sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →
Catalog position
Where ReplyDesk sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#110
of 196 active apps
Review count percentile
0th
vs category siblings
Rating percentile
0th
vs category siblings
Years on App Store
2
since 2024
Listing change cadence
What ReplyDesk has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-25 → 2026-06-30
Shopify Lastmod · Jun 26
2026-06-20 → 2026-06-25
Shopify Lastmod · Jun 21
2026-06-18 → 2026-06-20
Plans
ReplyDesk pricing tiers.
Essential - FREE
Free
- 1 Agent slot
- 2 selling channel integrations
- Basic helpdesk features
- Unlimited tickets
Professional
$39/month
- 1 Agent (pay per slot)
- Unlimited selling channel integrations
- All helpdesk features + AI
- Unlimited tickets
Growth
$199/month
- 15 Agent slots
- Unlimited selling channel integrations
- All helpdesk features + AI
- Unlimited tickets
Capabilities
What ReplyDesk can do.
The 20 capabilities ReplyDesk lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Channels
3- Social media
- Self-service
Workflow automation
17- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Multi-language
- Multi-store
- Analytics
- Reports
FAQ
ReplyDesk — frequently asked questions.
What is ReplyDesk on Shopify?
How much does ReplyDesk cost?
Is ReplyDesk free?
When was ReplyDesk launched?
Is ReplyDesk Built for Shopify?
What are the best ReplyDesk alternatives?
Alternatives
Apps merchants pick instead.
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Redo Tech, Inc
Redo
Gorgias Inc.
Gorgias: AI, Helpdesk & Chat
Known for: customer-support
Channelwill
Willdesk: Live Chat&AI Chatbot
Known for: ease-of-use
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running ReplyDesk.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View ReplyDesk on the Shopify App Store ↗