OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Essential - FREE
Free
  • • 1 Agent slot
  • • 2 selling channel integrations
  • • Basic helpdesk features
  • • Unlimited tickets
Professional
$39/month
or $348/year and save 26%
  • • 1 Agent (pay per slot)
  • • Unlimited selling channel integrations
  • • All helpdesk features + AI
  • • Unlimited tickets
Growth
$199/month
or $1,908/year and save 20%
  • • 15 Agent slots
  • • Unlimited selling channel integrations
  • • All helpdesk features + AI
  • • Unlimited tickets
What does ReplyDesk do?

AI-powered multichannel helpdesk for Shopify stores. Unify support across 12+ platforms with auto-replies, translations & CRM. Start FREE today!

  • AI Powered: auto-replies, rephrase, grammar fixes, ticket summery, translation
  • Connect: Amazon, Walmart, eBay, Etsy, Facebook, Instagram, TikTok and more!
  • Built for teams: auto-assign tickets, notes, mentions and agent statistics
  • Auto responder: auto-respond to customer messages with tailored replies
  • Automations: built-in customizable automations to streamline your workflows

Features

HelpdeskEmailSocial mediaSelf-serviceAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingSpam detectionOrder trackingCustomer notificationsMulti-languageMulti-storeAnalyticsReportsSupport - Other
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other
    #33▼7
  • Helpdesk
    #69▼5

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#66 of 163
Review percentile
60th
Rating percentile
64th
On the App Store
2.5 yrs
Works with
Integrations listed for ReplyDesk: AI Helpdesk
AmazoneBayEtsyFacebookTikTokWalmart
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Frequently asked questions

AI-powered multichannel helpdesk for Shopify stores. Unify support across 12+ platforms with auto-replies, translations & CRM. Start FREE today! It's a helpdesk tool for ecommerce stores.