ARCS Support Ticketing System

Shopify helpdesk app by ARCS Group Ltd.·Allows customers to contact store owner/manager using support ticket

Snapshot

1.00(1 reviews)#75of 196 inHelpdesk

Ongoing.AI tracks ARCS Support Ticketing System daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

1.00

1 reviews

Pricing

From $2/mo

free_trial

Built for Shopify

No

Years live

4

launched Feb 14, 2022

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where ARCS Support Ticketing System sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#75

of 196 active apps

Review count percentile

57th

vs category siblings

Rating percentile

57th

vs category siblings

Years on App Store

4

since 2022

Listing change cadence

What ARCS Support Ticketing System has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

1.00(1 reviews)
  • 0%positive0
  • 0%neutral0
  • 100%negative1

Popular mentions

  • customer support
  • compatibility issues
  • setup issues

Top themes

  1. customer support1
  2. compatibility issues1
  3. setup issues1

What merchants complain about

“The app wasn't working on the Debut theme and wouldn't appear in the add a section area as their instructions said. Tried emailing support as my trial period is ticking away and I can't even use it. No response. Uninstall I guess.”
Paramount Camera & Repair · 1★ · 2022-11-25

Plans

ARCS Support Ticketing System pricing tiers.

Up to 1000 tickets

$2.99/month

    Up to 3000 tickets

    $4.99/month

      Up to 7000 tickets

      $8.99/month

        Unlimited tickets

        $15.99/month

          FAQ

          ARCS Support Ticketing System — frequently asked questions.

          What is ARCS Support Ticketing System on Shopify?
          ARCS Support Ticketing System is a Shopify app in the Helpdesk category. ARCS Support Ticketing System is simple and scalable app to assist stores in better customer support and communication management. Stores can provide better customer service by allowing customer to contact them by initiating a support ticket and store owner / manager to review and respond to those customer inquires / issues / feedback from a single system. It averages 1.00 out of 5 across 1 merchant reviews on the Shopify App Store.
          How much does ARCS Support Ticketing System cost?
          ARCS Support Ticketing System has 4 paid plans on the Shopify App Store, starting at $2/month and going up to $15.99/month.
          Is ARCS Support Ticketing System free?
          No, ARCS Support Ticketing System is a paid Shopify app. Plans start at $2/month on the Shopify App Store.
          When was ARCS Support Ticketing System launched?
          ARCS Support Ticketing System launched on February 14, 2022 — over 4 years on the Shopify App Store. In that time it has gathered 1 merchant reviews.
          Is ARCS Support Ticketing System Built for Shopify?
          ARCS Support Ticketing System does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
          What are the best ARCS Support Ticketing System alternatives?
          Merchants commonly compare ARCS Support Ticketing System with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

          Alternatives

          Apps merchants pick instead.

          TIDIO LLC

          Tidio ‑ Live Chat & AI Chatbot

          4.70★1,272

          Known for: pricing

          Redo Tech, Inc

          Redo

          5.00★666

          Gorgias Inc.

          Gorgias: AI, Helpdesk & Chat

          4.20★652

          Known for: pricing

          Channelwill

          Willdesk: Live Chat&AI Chatbot

          4.80★364

          Known for: ease-of-use

          Browse more inAll Helpdesk apps

          Methodology

          Where the numbers come from.

          Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

          Find every brand running ARCS Support Ticketing System.

          Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

          Track ARCS Support Ticketing System — free Start free

          Prefer the source? View ARCS Support Ticketing System on the Shopify App Store ↗