Txted AI

Shopify helpdesk app by Txted.ai llc·Capture price intent and bring shoppers back.

Snapshot

5.00(1 reviews)#81of 196 inHelpdesk

Ongoing.AI tracks Txted AI daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

1 reviews

Pricing

From $12/mo

freemium

Built for Shopify

No

Years live

0

launched Jan 29, 2026

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Txted AI sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#51#57#62#68#73May 28May 31Jun 4Jun 7Jun 11Txted AI · #71Re · #70Keeping ‑ Helpdesk for Gmail · #72
Best position observed: #58. Txted AI slipped 13 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Txted AI sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#81

of 196 active apps

Review count percentile

56th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Txted AI has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-22 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-05-22 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “This AI app has been a great addition to my website. It works really well for answering customer questions, especially during times when I’m not available to respond right away. It automatically handles inquiries quickly and accurately, which helps keep everything running smoothly. I also love that customers can even place their orders directly through the chat. It’s made communication easier, improved customer experience, and helped my business stay responsive 24/7. Highly recommend for any growing business!”
    michaelacandyzz · 5★ · 2026-03-04

    Plans

    Txted AI pricing tiers.

    Free Plan

    Free

    • Unlimited profiles
    • 50 conversations/month
    • SMS, WhatsApp & Web channels
    • Unlimited checkouts
    • Built-in analytics
    • Standard support
    • No overage fees (pauses at 50)

    Starter

    $12/month

    • Unlimited profiles
    • 300 conversations/month
    • SMS, WhatsApp & Web channels
    • Unlimited checkouts
    • Built-in analytics
    • Standard support

    Base

    $29/month

    • Unlimited profiles
    • 1000 conversations/month
    • SMS, WhatsApp & Web channels
    • Unlimited checkouts
    • Built-in analytics
    • Standard support

    High-Volume

    $49/month

    • Unlimited profiles
    • 5000 conversations/month
    • SMS & WhatsApp channels
    • Unlimited checkouts
    • Built-in analytics
    • Standard support
    • 48hrs priority support

    Capabilities

    What Txted AI can do.

    The 20 capabilities Txted AI lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    8
    • Email
    • SMS
    • Live chat
    • Chatbot
    • Self-service
    • Help center
    • Contact form
    • FAQs

    Workflow automation

    12
    • Auto-reply
    • AI responses
    • Ticketing
    • Auto-assign
    • Escalation
    • Tagging
    • Order tracking
    • Customer notifications
    • Feedback surveys
    • Multi-language
    • Analytics
    • Reports

    FAQ

    Txted AI — frequently asked questions.

    What is Txted AI on Shopify?
    Txted AI, officially listed on the Shopify App Store as Txted AI: Price Alert, is a Shopify app in the Helpdesk category. Txted AI helps recover lost sales by capturing shopper price intent and turning it into conversions. Customers can set a target price while browsing, and Txted AI automatically re-engages them when it’s met. Merchants gain insights into pricing preferences to inform discounts and bundles. Txted also answers order and shipping questions using live Shopify data, reducing support volume. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Txted AI cost?
    Txted AI offers a free plan and 3 paid plans starting at $12/month and going up to $49/month. The free plan includes Unlimited profiles, 50 conversations/month, SMS, WhatsApp & Web channels, and Unlimited checkouts. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Txted AI free?
    Yes — Txted AI offers a free plan alongside paid options. The free plan includes Unlimited profiles, 50 conversations/month, and SMS, WhatsApp & Web channels. Paid plans start at $12/month for advanced features.
    When was Txted AI launched?
    Txted AI launched on January 29, 2026. In that time it has gathered 1 merchant reviews.
    Is Txted AI Built for Shopify?
    Txted AI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Txted AI alternatives?
    Merchants commonly compare Txted AI with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★669

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Txted AI.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Txted AI — free Start free

    Prefer the source? View Txted AI on the Shopify App Store ↗