Vennie
Shopify helpdesk app by Vennie Tech UG·Automate your Zendesk support – without hiring new staff!
Snapshot
Ongoing.AI tracks Vennie daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
5.00
4 reviews
Pricing
From $99/mo
paid
Built for Shopify
No
Years live
1
launched Sep 20, 2024
Last updated
Jun 21, 2026
Shopify listing
Category rank over time
Where Vennie sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →
Catalog position
Where Vennie sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#51
of 196 active apps
Review count percentile
73th
vs category siblings
Rating percentile
79th
vs category siblings
Years on App Store
1
since 2024
Listing change cadence
What Vennie has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 22
2026-06-20 → 2026-06-21
Shopify Lastmod · Jun 21
2026-06-16 → 2026-06-20
Shopify Lastmod · Jun 17
2026-06-14 → 2026-06-16
Reviews
What merchants are saying
- 100%positive4
- 0%neutral0
- 0%negative0
Top themes
What merchants praise
“Der Vennichat Bot ist ein praktisches und benutzerfreundliches Tool, das schnell und präzise auf Anfragen reagiert. Die Gespräche sind flüssig und natürlich, was den Chat angenehm macht. Besonders positiv ist die Anpassungsfähigkeit an unterschiedliche Gesprächsstile.”
Plans
Vennie pricing tiers.
Starter
$99/month
- Includes 400 generated messages
- Responses to emails
- Dynamic Shopify and knowledge base
Business
$499/month
- Includes 3,000 generated messages
- All "Starter" features
- Dedicated support
- Unlimited team members
Corporate
$1,499/month
- Includes 10,000 generated messages
- All "Business" features
- Priority adjustments implementation
- Slack-Connect channel
Capabilities
What Vennie can do.
The 12 capabilities Vennie lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Channels
5- Chatbot
- Self-service
- Help center
- FAQs
Workflow automation
7- Auto-reply
- AI responses
- Ticketing
- Tagging
- Spam detection
- Order tracking
- Multi-language
FAQ
Vennie — frequently asked questions.
What is Vennie on Shopify?
How much does Vennie cost?
Is Vennie free?
When was Vennie launched?
Is Vennie Built for Shopify?
What are the best Vennie alternatives?
Alternatives
Apps merchants pick instead.
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Redo Tech, Inc
Redo
Gorgias Inc.
Gorgias: AI, Helpdesk & Chat
Known for: customer-support
Channelwill
Willdesk: Live Chat&AI Chatbot
Known for: ease-of-use
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Vennie.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Vennie on the Shopify App Store ↗