Lumen

Lumen is a Shopify app in the Helpdesk category. Lumen is an AI chatbot that sits on your storefront and answers order tracking questions in real time. When a customer asks about their order, Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed. If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, and widget appearance to match your store. Works with any carrier Shopify supports.

Lumen offers a free plan and 2 paid plans starting at $29/month and going up to $69/month. The free plan includes 50 conversations per month, AI-powered WISMO support, Custom bot name and tone, and Widget theme customization. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Lumen offers a free plan alongside paid options. The free plan includes 50 conversations per month, AI-powered WISMO support, and Custom bot name and tone. Paid plans start at $29/month for advanced features.

Lumen launched on May 18, 2026.

Lumen does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Lumen with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.