OngoingAI

Lumen usage & market intelligence

Pricing
Free plan available
FreeFree
  • • 50 conversations per month
  • • AI-powered WISMO support
  • • Custom bot name and tone
  • • Widget theme customization
  • • Shopify Theme Editor setup
Pro$29/month

7-day free trial

  • • 700 conversations per month
  • • Email escalation alerts included
  • • Weekly summary reports
  • • Basic analytics and CSV export
  • • Store policies: return and shipping
Pro+$69/month

7-day free trial

  • • Everything in Pro
  • • 1,500 conversations per month
  • • Advanced escalation handling
  • • Advanced analytics dashboard
  • • Ticket status editing
What does Lumen do?

Lumen answers order tracking questions instantly with AI. Automatically escalates to your team when customers need human help.

  • Customers get instant order status and tracking updates via chat
  • AI responds naturally — no canned replies or decision trees
  • Frustrated customers are automatically escalated to your team
  • Customize bot tone, branding, and widget to match your store
  • Analytics dashboard tracks deflection rate and customer sentiment

Features

HelpdeskLive chatChatbotSelf-serviceHelp centerAuto-replyAI responsesTicketingEscalationOrder trackingAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#97 of 161
Review percentile
40th
Rating percentile
65th
On the App Store
0.3 yrs
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Frequently asked questions

Lumen answers order tracking questions instantly with AI. Automatically escalates to your team when customers need human help. It's a helpdesk tool for ecommerce stores.