Synibox for Customer Services

Shopify helpdesk app by Semecloud·Automate your email customer service with the artificial intelligence Synibox.

Snapshot

#118of 196 inHelpdesk

Synibox for Customer Services is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

Free

free

Built for Shopify

No

Years live

1

launched Sep 24, 2024

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Synibox for Customer Services sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#118

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

1

since 2024

Listing change cadence

What Synibox for Customer Services has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-01 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-05-01 → 2026-06-16

PricingIdentity & listingCadence

Capabilities

What Synibox for Customer Services can do.

The 13 capabilities Synibox for Customer Services lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

4
  • Email
  • Live chat
  • Chatbot
  • Help center

Workflow automation

9
  • Auto-reply
  • AI responses
  • AI summaries
  • Auto-assign
  • Order tracking
  • Multi-language
  • Multi-store
  • Analytics
  • Reports

FAQ

Synibox for Customer Services — frequently asked questions.

What is Synibox for Customer Services on Shopify?
Synibox for Customer Services is a Shopify app in the Helpdesk category. Synibox revolutionizes your customer service by directly connecting to your support email and your Shopify store, utilizing real-time data from product sheets, current promotions, customer order tracking, as well as direct parcel tracking through carriers such as DHL and UPS to provide the most accurate and relevant responses to your customers. Coming soon: Synibox Live Chat and social media interaction management.
How much does Synibox for Customer Services cost?
Synibox for Customer Services is free to install and use on Shopify — there are no paid plans on this app.
Is Synibox for Customer Services free?
Yes — Synibox for Customer Services is free to install and use on Shopify. There are no paid plans.
When was Synibox for Customer Services launched?
Synibox for Customer Services launched on September 24, 2024 — over 1 year on the Shopify App Store.
Is Synibox for Customer Services Built for Shopify?
Synibox for Customer Services does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Synibox for Customer Services alternatives?
Merchants commonly compare Synibox for Customer Services with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★669

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Synibox for Customer Services.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Synibox for Customer Services — free Start free

Prefer the source? View Synibox for Customer Services on the Shopify App Store ↗