Customer Support AI Chat by SR

Shopify helpdesk app by Lemuel Torrefiel·Build intelligent support AIs that understand your products, follow your rules, and escalate issues.

Snapshot

#166of 196 inHelpdesk

Customer Support AI Chat by SR is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $10/mo

paid

Built for Shopify

No

Years live

0

launched Dec 23, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Customer Support AI Chat by SR sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#166

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Customer Support AI Chat by SR has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

Customer Support AI Chat by SR pricing tiers.

Starter Plan

$10/month

  • 100 AI conversations/month
  • All included in the Free trial
  • Better Priority Support
  • Custom solutions and integrations

Small Pack

$15 one-time charge

  • Top up 50 AI Conversations
  • Consumes monthly limits first

Growth Plan

$30/month

  • 500 AI conversations/month
  • All included in the Starter Plan
  • High Priority Support
  • Custom Solutions and Integrations

Pro Plan

$60/month

  • 2,000 AI conversations/month
  • All included in the Growth Plan
  • Highest Priority Support
  • Custom solutions and integrations

Capabilities

What Customer Support AI Chat by SR can do.

The 11 capabilities Customer Support AI Chat by SR lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

4
  • Email
  • Live chat
  • Chatbot
  • Contact form

Workflow automation

7
  • Auto-reply
  • AI responses
  • AI summaries
  • Ticketing
  • Escalation
  • Customer notifications
  • Feedback surveys

FAQ

Customer Support AI Chat by SR — frequently asked questions.

What is Customer Support AI Chat by SR on Shopify?
Customer Support AI Chat by SR is a Shopify app in the Helpdesk category. SupportRules gives Shopify stores an AI-powered chat widget that answers customer questions, handles FAQs, and boosts conversions automatically. Merchants can create custom AI rules, customize the widget, and offer 24/7 support without hiring staff. It saves time, reduces repetitive inquiries, and improves the shopping experience with instant, intelligent responses.
How much does Customer Support AI Chat by SR cost?
Customer Support AI Chat by SR offers a free plan and 3 paid plans starting at $10/month and going up to $60/month. The free plan includes Top up 50 AI Conversations and Consumes monthly limits first. The paid plans unlock advanced features beyond what's available on the free tier.
Is Customer Support AI Chat by SR free?
Yes — Customer Support AI Chat by SR offers a free plan alongside paid options. The free plan includes Top up 50 AI Conversations and Consumes monthly limits first. Paid plans start at $10/month for advanced features.
When was Customer Support AI Chat by SR launched?
Customer Support AI Chat by SR launched on December 23, 2025.
Is Customer Support AI Chat by SR Built for Shopify?
Customer Support AI Chat by SR does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Customer Support AI Chat by SR alternatives?
Merchants commonly compare Customer Support AI Chat by SR with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★669

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Customer Support AI Chat by SR.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Customer Support AI Chat by SR — free Start free

Prefer the source? View Customer Support AI Chat by SR on the Shopify App Store ↗