OngoingAI

SDesk usage & market intelligence

Pricing
Free plan available
FreeFree
  • • 20 tickets a month
  • • Free forever
  • • 2 team members
  • • Custom domain
  • • Email and contact form support
Starter$9/month

or $76/year and save 30%

  • • 100 tickets per month
  • • 2 team members
  • • Email and contact form support
  • • Customer and order linking
  • • Fulfilment Scanner
Growth$19/month

or $159/year and save 30%

  • • Unlimited tickets
  • • Unlimited team members
  • • AI Copilot for draft replies
  • • Auto-assignment rules
  • • Custom email templates
What does SDesk do?

Manage customer support inside your store. Every ticket linked to orders, AI draft replies, fulfilment scanner included. Built for solo founders. Free plan.

  • Unified inbox - One inbox for every email and contact form — inside your admin
  • Order linking - Every ticket linked to the customer's order automatically
  • Returns & CRM inbox - Track every return, ticket, and customer interaction
  • AI Copilot - AI-drafted replies so you respond faster without losing your voice
  • Custom support domain - Use your own branded domain for customer support forms

Features

HelpdeskEmailContact formAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignTaggingCustomer notificationsAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#96 of 161
Review percentile
41th
Rating percentile
65th
On the App Store
0.4 yrs
Works with
Integrations listed for SDesk
Shopify Admin
Apps similar to SDesk
The App Store's own "more apps like this" for SDesk
Tidio: AI Chatbot & Live Chat
4.8(1,340)

Free plan available

QuickCEP: AI Support Agent
4.9(55)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(704)

Free trial available

Frequently asked questions

Manage customer support inside your store. Every ticket linked to orders, AI draft replies, fulfilment scanner included. Built for solo founders. Free plan. It's a helpdesk tool for ecommerce stores.