SDesk

Shopify helpdesk app by SDesk·The calm, simple helpdesk built for solo founders and small stores. Set up in 2 minutes.

Snapshot

#93of 196 inHelpdesk

SDesk is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $9/mo

freemium

Built for Shopify

No

Years live

0

launched May 6, 2026

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where SDesk sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#65#66#67#68#69May 28May 29May 30May 31Jun 1SDesk · #68
Best position observed: #66. SDesk slipped 2 positions over the window.

Catalog position

Where SDesk sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#93

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What SDesk has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+13shopify_lastmod: 2026-06-06 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-06 → 2026-06-30

PricingIdentity & listingCadence

Plans

SDesk pricing tiers.

Free

Free

  • 20 tickets a month
  • Free forever
  • 2 team members
  • Custom domain
  • Email and contact form support

Starter

$9/month

  • 100 tickets per month
  • 2 team members
  • Email and contact form support
  • Customer and order linking
  • Fulfilment Scanner
  • Email forwarding setup
  • Auto-reply configuration
  • AI Copilot for draft replies

Growth

$19/month

  • Unlimited tickets
  • Unlimited team members
  • AI Copilot for draft replies
  • Auto-assignment rules
  • Custom email templates
  • Analytics dashboard
  • Fulfilment Scanner

Capabilities

What SDesk can do.

The 12 capabilities SDesk lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

2
  • Email
  • Contact form

Workflow automation

10
  • Auto-reply
  • Response templates
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Tagging
  • Customer notifications
  • Analytics

FAQ

SDesk — frequently asked questions.

What is SDesk on Shopify?
SDesk is a Shopify app in the Helpdesk category. Running a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin. Set up in under 2 minutes. Start free — no credit card required.
How much does SDesk cost?
SDesk offers a free plan and 2 paid plans starting at $9/month and going up to $19/month. The free plan includes 20 tickets a month, Free forever, 2 team members, and Custom domain. The paid plans unlock advanced features beyond what's available on the free tier.
Is SDesk free?
Yes — SDesk offers a free plan alongside paid options. The free plan includes 20 tickets a month, Free forever, and 2 team members. Paid plans start at $9/month for advanced features.
When was SDesk launched?
SDesk launched on May 6, 2026.
Is SDesk Built for Shopify?
SDesk does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best SDesk alternatives?
Merchants commonly compare SDesk with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★669

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running SDesk.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track SDesk — free Start free

Prefer the source? View SDesk on the Shopify App Store ↗