Hosted Email

Shopify helpdesk app by Clover Apps Limited·Hosted Email app offers advanced email integrated directly in your store's admin panel.

Snapshot

4.20(31 reviews)#19of 193 inHelpdesk

Ongoing.AI tracks Hosted Email daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

4.20

31 reviews

Pricing

From $5/mo

freemium

Built for Shopify

No

Years live

5

launched Jul 23, 2020

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Hosted Email sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#14#19#24#28#33May 28May 31Jun 4Jun 7Jun 11Hosted Email · #31Kustomer · #30Willdesk · #32
Best position observed: #15. Hosted Email slipped 14 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Hosted Email sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#19

of 193 active apps

Review count percentile

90th

vs category siblings

Rating percentile

62th

vs category siblings

Years on App Store

5

since 2020

Listing change cadence

What Hosted Email has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+19shopify_lastmod: 2026-06-09 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 10, 26Jun 20, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.20(31 reviews)
  • 90%positive52
  • 2%neutral1
  • 9%negative5

Popular mentions

  • ease of use
  • ui ux
  • pricing
  • customer support

Top themes

  1. ease of use1
  2. ui ux1
  3. pricing1
  4. customer support1

What merchants praise

“This is a great app for email in Shopify! I had a legacy email address that I had been using for years through another provider. I had issues getting it to work together with this app with the contact form due to an issue on Shopify's end. Jack acknowledged the issue on their side and knew how to fix it. Jack helped solve the problem and got everything squared away and working. Good customer service!”
Sublimation Blanks Company · 5★

What merchants complain about

“The worst email system I have ever used. I had a better UX experience in the 90's. Completely unusable. Telling me that they will happily take my monthly subscription and then help me set up a different service overlay is absurd! Not sure what they do...”
BrickCrafting · 1★

Plans

Hosted Email pricing tiers.

Email Forwarding

Free

  • Free aliases to forward email

Email Account

$5/month

  • Each 10GB email account costs $5 a month
  • Spam and Virus Filtering
  • Advanced Webmail
  • Email Client Access
  • Staff Level Access Restrictions

Capabilities

What Hosted Email can do.

The 5 capabilities Hosted Email lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

3
  • Email
  • Self-service
  • Help center

Workflow automation

2
  • Auto-reply
  • Spam detection

FAQ

Hosted Email — frequently asked questions.

What is Hosted Email on Shopify?
Hosted Email is a Shopify app in the Helpdesk category. Boost your credibility; nothing kills your credibility more as an online retailer than responding to customers from a free email address provided by Gmail, Hotmail or Outlook. Responding from email addresses on your own domain keeps trust high with your customers. Our email accounts are compatible with all modern email clients and mobile apps so you can continue using the same email client you always have. You can also receive and reply to emails directly from your store's admin. It averages 4.20 out of 5 across 31 merchant reviews on the Shopify App Store.
How much does Hosted Email cost?
Hosted Email offers a free plan and a single paid plan at $5/month. The free plan includes Free aliases to forward email. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
Is Hosted Email free?
Yes — Hosted Email offers a free plan alongside paid options. The free plan includes Free aliases to forward email. Paid plans start at $5/month for advanced features.
When was Hosted Email launched?
Hosted Email launched on July 23, 2020 — over 5 years on the Shopify App Store. In that time it has gathered 31 merchant reviews.
Is Hosted Email Built for Shopify?
Hosted Email does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Hosted Email alternatives?
Merchants commonly compare Hosted Email with Tidio, Gorgias, Redo, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What complaints come up about Hosted Email?
9% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are ease of use, ui ux, and pricing — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,273

Known for: bug-notifications

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★653

Known for: onboarding

Redo Tech, Inc

Redo

4.90★649

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: mobile-app

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Hosted Email.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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Prefer the source? View Hosted Email on the Shopify App Store ↗