OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.1 ★
31 reviews
What merchants actually report
4.44average· 32 reviews analyzed· 32 with written feedback
81% 5★16% ≤3★

72% of attributable reviewers are United States merchants. 44% had used the app for a year or more when they reviewed.

The developer replies to 94% of reviews overall and 100% of critical ones.

Rating · last 90d
—
Recent direction
Replies to reviews
94%
Developer response rate
Replies to critical
100%
On 3★ and below
Long-term reviewers
44%
Using 1yr+ at review
Top merchant markets
United States 72%Australia 6%Canada 6%France 3%Germany 3%
Tenure when reviewed
under a day 31%days 13%months 13%a year or more 44%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Email Forwarding
Free
  • • Free aliases to forward email
Email Account
$5/month
  • • Each 10GB email account costs $5 a month
  • • Spam and Virus Filtering
  • • Advanced Webmail
  • • Email Client Access
  • • Staff Level Access Restrictions
What does Hosted Email do?

Hosted Email provides an advanced email integrated directly in your Shopify store's control panel.

  • Email accounts on your own domain. Generic email does not look professional.
  • Staff Control. Mailboxes can be restricted to chosen staff or open to all.
  • Spam & Virus Protection. Get an extra layer of protection from malicious emails.

Features

HelpdeskEmailSelf-serviceHelp centerAuto-replySpam detection
Review history
Daily review count on the Shopify App Store
31+2 · 30d~0.1/day· Rating 4.2★ → 4.1★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #63▼10

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#4 of 162
Review percentile
98th
Rating percentile
69th
On the App Store
6.2 yrs
Works with
Integrations listed for Hosted Email
Shopify Admin
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Frequently asked questions

Hosted Email provides an advanced email integrated directly in your Shopify store's control panel. It's a helpdesk tool for ecommerce stores.