OngoingAI

Hosted Email usage & market intelligence

Shopify rating

4.1 ★

31 reviews

What merchants actually report
4.44average· 32 reviews analyzed· 32 with written feedback
81% 5★16% ≤3★

72% of attributable reviewers are United States merchants. 44% had used the app for a year or more when they reviewed.

The developer replies to 94% of reviews overall and 100% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

94%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

44%

Using 1yr+ at review

Top merchant markets

United States 72%Australia 6%Canada 6%France 3%Germany 3%

Tenure when reviewed

under a day 31%days 13%months 13%a year or more 44%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Email ForwardingFree
  • • Free aliases to forward email
Email Account$5/month
  • • Each 10GB email account costs $5 a month
  • • Spam and Virus Filtering
  • • Advanced Webmail
  • • Email Client Access
  • • Staff Level Access Restrictions
What does Hosted Email do?

Hosted Email provides an advanced email integrated directly in your Shopify store's control panel.

  • Email accounts on your own domain. Generic email does not look professional.
  • Staff Control. Mailboxes can be restricted to chosen staff or open to all.
  • Spam & Virus Protection. Get an extra layer of protection from malicious emails.

Features

HelpdeskEmailSelf-serviceHelp centerAuto-replySpam detection
Review history
Daily review count on the Shopify App Store
31+2 · 26d~0.1/day· Rating 4.2★ → 4.1★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#47 on Aug 15 → #59 on Sep 5 · 22 observed days#59▼12

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#4 of 155
Review percentile
98th
Rating percentile
70th
On the App Store
6.1 yrs
Works with
Integrations listed for Hosted Email
Shopify Admin
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Frequently asked questions

Hosted Email provides an advanced email integrated directly in your Shopify store's control panel. It's a helpdesk tool for ecommerce stores.