OngoingAI

SupportReply usage & market intelligence

Pricing
Free trial available
Start$4.99/month

10-day free trial · or $49.99/year and save 17%

  • • 50 Automated Replies per Month
Grow$19.99/month

10-day free trial · or $199.99/year and save 17%

  • • 350 Automated Replies per Month
Scale$49.99/month

10-day free trial · or $499.99/year and save 17%

  • • 1000 Automated Replies per Month
Enterprise$199.99/month

10-day free trial · or $1,999.99/year and save 17%

  • • 10,000 Automated Replies per Month
What does SupportReply do?

Automatically reply to Instagram DMs for your Shopify store with AI to save time and improve customer experience.

  • Instantly reply to Instagram DMs with AI
  • Provide real-time shipping updates using order number
  • Customizable FAQ replies for common questions
  • Your customers can request a human and you'll get notified in the app
  • Customize your bot’s name to match your brand

Features

HelpdeskLive chatChatbotSocial mediaSelf-serviceFAQsAuto-replyAI responsesEscalationOrder trackingMulti-language
Catalog position
Within Helpdesk on the App Store
Rank by reviews
#76 of 146
Review percentile
49th
Rating percentile
67th
On the App Store
1 yrs
Review history
Review count observed daily on the Shopify App Store
0±0 · 9d
0 on Aug 10 → 0 on Aug 18 · 8 observed days
Aug 10No change observedAug 18
30D90D · Nov 76M · Feb '271Y · Aug '27

Daily tracking began Aug 10, 2026

Works with
Integrations listed for SupportReply
Instagram
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Frequently asked questions

Automatically reply to Instagram DMs for your Shopify store with AI to save time and improve customer experience. It's a helpdesk tool for ecommerce stores.