SupportReply

Shopify helpdesk app by WJETH Ventures·Reduce support time and improve customer satisfaction with instant Instagram support replies

Snapshot

#149of 196 inHelpdesk

SupportReply is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $4/mo

free_trial

Built for Shopify

No

Years live

0

launched Aug 13, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where SupportReply sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#149

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What SupportReply has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-05-14 → 2026-06-16

PricingIdentity & listingCadence

Plans

SupportReply pricing tiers.

Start

$4.99/month

  • 50 Automated Replies per Month

Grow

$19.99/month

  • 350 Automated Replies per Month

Scale

$49.99/month

  • 1000 Automated Replies per Month

Enterprise

$199.99/month

  • 10,000 Automated Replies per Month

Capabilities

What SupportReply can do.

The 10 capabilities SupportReply lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

5
  • Live chat
  • Chatbot
  • Social media
  • Self-service
  • FAQs

Workflow automation

5
  • Auto-reply
  • AI responses
  • Escalation
  • Order tracking
  • Multi-language

FAQ

SupportReply — frequently asked questions.

What is SupportReply on Shopify?
SupportReply is a Shopify app in the Helpdesk category. Reply to Instagram DMs instantly with AI-powered support that boosts satisfaction and saves time. Customers get real-time shipping updates by entering their order number, or answers to FAQs you control. You can customize your bot’s name, set up tailored responses, and get notified when a human needs to step in. Fully embedded in Shopify and GDPR compliant, it frees your team from repetitive support so you can focus on growing your business.
How much does SupportReply cost?
SupportReply has 4 paid plans on the Shopify App Store, starting at $4/month and going up to $199.99/month.
Is SupportReply free?
No, SupportReply is a paid Shopify app. Plans start at $4/month on the Shopify App Store.
When was SupportReply launched?
SupportReply launched on August 13, 2025.
Is SupportReply Built for Shopify?
SupportReply does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best SupportReply alternatives?
Merchants commonly compare SupportReply with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★669

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running SupportReply.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track SupportReply — free Start free

Prefer the source? View SupportReply on the Shopify App Store ↗