OngoingAI

HelpLane usage & market intelligence

Pricing
Free to install
FreeFree to install
Standard$49/month

14-day free trial · or $468/year and save 20%

Growth$99/month

14-day free trial · or $948/year and save 20%

Pro$199/month

14-day free trial · or $1,908/year and save 20%

What does HelpLane do?

Customer support inbox with built-in order lookup. View order history, process refunds, and chat with customers—all in one place. AI-powered responses.

  • Manage conversations from email, chat, and other channels in one place
  • View customer order history, fulfillment status, and tracking details
  • Process full or partial refunds with line-item selection directly from the inbox
  • Cancel orders with inventory restock and customer notification options
  • Add a customizable chat widget to your storefront that auto-links customer data

Features

HelpdeskEmailSMSLive chatChatbotPhoneSelf-serviceHelp centerFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingCustomer notificationsFeedback surveysAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#91 of 161
Review percentile
44th
Rating percentile
65th
On the App Store
0.7 yrs
Works with
Integrations listed for HelpLane
HubspotStripeTelegramTwilio FlexTwilio SMSWhatsapp
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Frequently asked questions

Customer support inbox with built-in order lookup. View order history, process refunds, and chat with customers—all in one place. AI-powered responses. It's a helpdesk tool for ecommerce stores.