OngoingAI

HelpLane usage & market intelligence

Pricing
Free to install
FreeFree to install
Standard$49/month

14-day free trial · or $468/year and save 20%

Growth$99/month

14-day free trial · or $948/year and save 20%

Pro$199/month

14-day free trial · or $1,908/year and save 20%

What does HelpLane do?

Customer support inbox with built-in order lookup. View order history, process refunds, and chat with customers—all in one place. AI-powered responses.

  • Manage conversations from email, chat, and other channels in one place
  • View customer order history, fulfillment status, and tracking details
  • Process full or partial refunds with line-item selection directly from the inbox
  • Cancel orders with inventory restock and customer notification options
  • Add a customizable chat widget to your storefront that auto-links customer data

Features

HelpdeskEmailSMSLive chatChatbotPhoneSelf-serviceHelp centerFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingCustomer notificationsFeedback surveysAnalyticsReports
Catalog position
Within Helpdesk on the App Store
Rank by reviews
#85 of 146
Review percentile
42th
Rating percentile
67th
On the App Store
0.6 yrs
Review history
Review count observed daily on the Shopify App Store
0±0 · 10d

Rating steady at 0.0★ · last 10d

0 on Aug 10 → 0 on Aug 19 · 9 observed days
Aug 10No change observedAug 19
30D90D · Nov 76M · Feb '271Y · Aug '27

Daily tracking began Aug 10, 2026

Works with
Integrations listed for HelpLane
HubspotStripeTelegramTwilio FlexTwilio SMSWhatsapp
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Frequently asked questions

Customer support inbox with built-in order lookup. View order history, process refunds, and chat with customers—all in one place. AI-powered responses. It's a helpdesk tool for ecommerce stores.