HelpLane

Shopify helpdesk app by HelpLane·HelpLane is an AI-first customer support platform that integrates seamlessly with your store.

Snapshot

#158of 196 inHelpdesk

HelpLane is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $49/mo

freemium

Built for Shopify

No

Years live

0

launched Jan 14, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where HelpLane sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#158

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What HelpLane has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Plans

HelpLane pricing tiers.

Free

Free to install

    Standard

    $49/month

      Growth

      $99/month

        Pro

        $199/month

          Capabilities

          What HelpLane can do.

          The 22 capabilities HelpLane lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

          Channels

          8
          • Email
          • SMS
          • Live chat
          • Chatbot
          • Phone
          • Self-service
          • Help center
          • FAQs

          Workflow automation

          14
          • Auto-reply
          • Response templates
          • AI responses
          • AI summaries
          • Ticketing
          • Unified inbox
          • Auto-assign
          • Rule-based triggers
          • Escalation
          • Tagging
          • Customer notifications
          • Feedback surveys
          • Analytics
          • Reports

          FAQ

          HelpLane — frequently asked questions.

          What is HelpLane on Shopify?
          HelpLane is a Shopify app in the Helpdesk category. HelpLane brings customer conversations and order data together in one inbox. Your support team sees order history, fulfillment status, and customer details alongside every message. Process refunds and cancellations without leaving the conversation. Add an embeddable chat widget to your storefront that automatically links visitors to their order history. AI-powered tools help draft responses faster while keeping your brand voice consistent.
          How much does HelpLane cost?
          HelpLane offers a free plan and 3 paid plans starting at $49/month and going up to $199/month. The paid plans unlock advanced features beyond what's available on the free tier.
          Is HelpLane free?
          Yes — HelpLane offers a free plan alongside paid options. Paid plans start at $49/month for advanced features.
          When was HelpLane launched?
          HelpLane launched on January 14, 2026.
          Is HelpLane Built for Shopify?
          HelpLane does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
          What are the best HelpLane alternatives?
          Merchants commonly compare HelpLane with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

          Alternatives

          Apps merchants pick instead.

          TIDIO LLC

          Tidio ‑ Live Chat & AI Chatbot

          4.70★1,272

          Known for: customer-support

          Redo Tech, Inc

          Redo

          5.00★666

          Gorgias Inc.

          Gorgias: AI, Helpdesk & Chat

          4.20★652

          Known for: customer-support

          Channelwill

          Willdesk: Live Chat&AI Chatbot

          4.80★364

          Known for: ease-of-use

          Browse more inAll Helpdesk apps

          Methodology

          Where the numbers come from.

          Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

          Find every brand running HelpLane.

          Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

          Track HelpLane — free Start free

          Prefer the source? View HelpLane on the Shopify App Store ↗