Repli AI

Shopify helpdesk app by Repli Ai·Repli AI: Customer Service AI Helpdesk for email, Instagram, Facebook, and live chat.

Snapshot

#85of 188 inHelpdesk

Repli AI is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jun 22, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

Free

free

Built for Shopify

No

Years live

0

launched Jun 10, 2026

Last updated

Jun 21, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

Catalog position

Where Repli AI sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#85

of 188 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Repli AI has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-06-21works_with: set to gmail meta outlookname: set to Repli AItagline: set to Repli AI: Customer Service AI He…description: set to Repli AI is your advanced AI hel…icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to freepricing_tiers: set to noneprimary_price_value: set to nonecategories: set to Helpdesklaunched_at: set to Jun 10, 2026Jun 2, 26Jun 13, 26Jun 23, 26

Launched At · Jun 22

set to Jun 10, 2026

Categories · Jun 22

set to Helpdesk

Primary Price Value · Jun 22

set to none

PricingIdentity & listingCadence

Capabilities

What Repli AI can do.

The 18 capabilities Repli AI lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

5
  • Email
  • Chatbot
  • Social media
  • Help center
  • FAQs

Workflow automation

13
  • Auto-reply
  • Response templates
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Rule-based triggers
  • Tagging
  • Order tracking
  • Customer notifications
  • Analytics
  • Reports

FAQ

Repli AI — frequently asked questions.

What is Repli AI on Shopify?
Repli AI is a Shopify app in the Helpdesk category. Repli AI is your advanced AI helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. The app includes AI Co Pilot, ticket management, automations, and comprehensive reporting features (tickets, response times, CSAT, and more). Additional capabilities include ticket tagging, templated responses, and a chat widget. Simplify support with Repli AI today!
How do I add Repli AI on Shopify?
Open the Repli AI listing in the Shopify App Store at apps.shopify.com/repli-ai, choose "Add app," and complete the Shopify install flow. After installation, you can configure Repli AI from your Shopify admin under Apps.
How much does Repli AI cost?
Repli AI is free to install and use on Shopify — there are no paid plans on this app.
Is Repli AI free?
Yes — Repli AI is free to install and use on Shopify. There are no paid plans.
When was Repli AI launched?
Repli AI launched on June 10, 2026.
Is Repli AI Built for Shopify?
Repli AI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Repli AI alternatives?
Merchants commonly compare Repli AI with Tidio, Gorgias, Redo, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,265

Known for: customer-support

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.30★649

Known for: customer-support

Redo Tech, Inc

Redo

4.90★634

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★366

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Repli AI.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on Repli AI

Prefer the source? View Repli AI on the Shopify App Store ↗