Complaint Guru

Shopify helpdesk app by H3 Technologies·Track, prioritize, and resolve customer issues in real time with a dedicated complaint page.

Snapshot

3.60(3 reviews)#57of 196 inHelpdesk

Ongoing.AI tracks Complaint Guru daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

3.60

3 reviews

Pricing

From $20/mo

free_trial

Built for Shopify

No

Years live

1

launched Sep 30, 2024

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+0

28-day Δ

+0

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

3.102.802.502.201.905.003.752.501.250.00May 28Jun 5Jun 14Jun 22Jul 1Total reviewsRating (0–5)
Complaint Guru added 0 reviews over the last 28 days.

Category rank over time

Where Complaint Guru sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#68#69#70#71#72Jun 1Jun 2Jun 4Jun 5Jun 7Complaint Guru · #70
Best position observed: #69. Complaint Guru climbed 1 positions over the window.

Catalog position

Where Complaint Guru sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#57

of 196 active apps

Review count percentile

71th

vs category siblings

Rating percentile

60th

vs category siblings

Years on App Store

1

since 2024

Listing change cadence

What Complaint Guru has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-05-31 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-23pricing_tiers: Basic (+2 more) → Basic (+2 more)shopify_lastmod: 2026-06-23 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-23 → 2026-06-30

Pricing Tiers · Jun 25

Basic (+2 more) → Basic (+2 more)

Shopify Lastmod · Jun 25

2026-06-16 → 2026-06-23

PricingIdentity & listingCadence

Reviews

What merchants are saying

3.60(3 reviews)
  • 67%positive2
  • 0%neutral0
  • 33%negative1

Top themes

    What merchants praise

    “The app is easy to use and we were able to compile all the customer complaints in a single place. Easy to manage customer complaints in one place.”
    Elva · 5★ · 2024-10-03

    What merchants complain about

    “It looked promising up front but its very limited and not designed well. You can't edit the appearance of anything so it wont fit your style of website. Its also clunky, simple things like it asks for Order Number OR email, but if you put your email, it requires order number. I uninstalled after the free trial period unfortunately. I was really hoping this would be my solution for tracking open customer complaints”
    Shecanter · 2★ · 2026-04-23

    Plans

    Complaint Guru pricing tiers.

    Basic

    $20/month

    • 250 complaints can be registered
    • No agent/staff can be added
    • No Email notifications,
    • 250 WhatsApp notifications

    Advance

    $50/month

    • 1000 complaints can be registered
    • 2 agents/staff can be added
    • 1000 Email notifications
    • 1000 WhatsApp notifications

    Premium

    $99/month

    • 5000 Complaints can be registered
    • 5 agents/staff can be added
    • 5000 Email notifications
    • 5000 WhatsApp notifications

    Capabilities

    What Complaint Guru can do.

    The 6 capabilities Complaint Guru lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    2
    • Email
    • SMS

    Workflow automation

    4
    • Ticketing
    • Customer notifications
    • Feedback surveys
    • Analytics

    FAQ

    Complaint Guru — frequently asked questions.

    What is Complaint Guru on Shopify?
    Complaint Guru is a Shopify app in the Helpdesk category. Enhance your customer support with a dedicated complaint page for your store. Effortlessly track, prioritize, and resolve customer issues in real-time, ensuring a seamless user experience. Customers can easily submit complaints and receive timely updates, fostering trust and satisfaction. Improve your brand's reputation and customer retention with an efficient complaint management system designed to streamline communication and resolve issues quickly. Invest in effective customer support today! It averages 3.60 out of 5 across 3 merchant reviews on the Shopify App Store.
    How much does Complaint Guru cost?
    Complaint Guru has 3 paid plans on the Shopify App Store, starting at $20/month and going up to $99/month.
    Is Complaint Guru free?
    No, Complaint Guru is a paid Shopify app. Plans start at $20/month on the Shopify App Store.
    When was Complaint Guru launched?
    Complaint Guru launched on September 30, 2024 — over 1 year on the Shopify App Store. In that time it has gathered 3 merchant reviews.
    Is Complaint Guru Built for Shopify?
    Complaint Guru does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Complaint Guru alternatives?
    Merchants commonly compare Complaint Guru with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★666

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Complaint Guru.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Complaint Guru — free Start free

    Prefer the source? View Complaint Guru on the Shopify App Store ↗