OngoingAI

Complaint Guru usage & market intelligence

Shopify rating

4.2 ★

4 reviews

Pricing
Free trial available
Basic$20/month

3-day free trial

  • • 250 complaints can be registered
  • • No agent/staff can be added
  • • No Email notifications,
  • • 250 WhatsApp notifications
Advance$50/month

3-day free trial

  • • 1000 complaints can be registered
  • • 2 agents/staff can be added
  • • 1000 Email notifications
  • • 1000 WhatsApp notifications
Premium$99/month

3-day free trial

  • • 5000 Complaints can be registered
  • • 5 agents/staff can be added
  • • 5000 Email notifications
  • • 5000 WhatsApp notifications
What does Complaint Guru do?

Enhance customer support with Complaint Desk. Track, prioritize, and resolve complaints in real time to build trust and improve satisfaction for your store.

  • Create a custom page for customers to submit and track complaints easily.
  • Effortlessly monitor and prioritize customer complaints for quick resolutions.
  • Keep customers informed with instant updates on their complaint status.

Features

HelpdeskEmailSMSTicketingCustomer notificationsFeedback surveysAnalyticsSupport - Other
Review history
Daily review count on the Shopify App Store
4+2 · 29d~0.1/day· Rating 2.5★ → 4.2★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other#53
  • Helpdesk#96▼2

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#25 of 161
Review percentile
85th
Rating percentile
70th
On the App Store
2 yrs
Works with
Integrations listed for Complaint Guru
Shopify Admin
Apps similar to Complaint Guru
The App Store's own "more apps like this" for Complaint Guru
Replyco ‑ eCommerce Helpdesk
4.3(12)

Free trial available

Cavalry AI Customer Support
5.0(15)

Free to install

Yuma AI
5.0(9)

Free trial available

Frequently asked questions

Enhance customer support with Complaint Desk. Track, prioritize, and resolve complaints in real time to build trust and improve satisfaction for your store. It's a helpdesk tool for ecommerce stores.