Unicall.ai

Shopify helpdesk app by UniCall.AI Corp·Unicall: AI-powered customer support agents that handle your calls 24/7.

Snapshot

3.00(2 reviews)#59of 196 inHelpdesk

Ongoing.AI tracks Unicall.ai daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

3.00

2 reviews

Pricing

From $19/mo

free_trial

Built for Shopify

No

Years live

1

launched Apr 17, 2025

Last updated

Jul 3, 2026

Shopify listing

Catalog position

Where Unicall.ai sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#59

of 196 active apps

Review count percentile

66th

vs category siblings

Rating percentile

58th

vs category siblings

Years on App Store

1

since 2025

Listing change cadence

What Unicall.ai has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03works_with: none → Shopify AdminJun 13, 26Jun 23, 26Jul 4, 26

Works With · Jul 4

none → Shopify Admin

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

PricingIdentity & listingCadence

Reviews

What merchants are saying

3.00(2 reviews)
  • 50%positive1
  • 0%neutral0
  • 50%negative1

Popular mentions

  • missing features
  • product limitations

Top themes

  1. missing features1
  2. product limitations1

What merchants praise

“Unicall was easy to set up and worked right out of the box. The AI voice agents sound really natural and handle customer questions like order status, shipping, and returns without any manual input from us. I love that it syncs directly with our Shopify store, so customers get real-time answers without waiting. It’s a great way to offer 24/7 phone support without hiring extra staff. Super helpful for improving customer experience while saving us time!”
SCONTAMII · 5★ · 2025-04-18

What merchants complain about

“Gave it quick test and very quickly realized it is woefully under developed and lacks very simple modifications that most stores will need.”
Physio Flex Pro · 1★ · 2025-07-08

Plans

Unicall.ai pricing tiers.

Launch plan

$19/month

  • Top up at 20 cts per minute
  • Custom AI Support Agent
  • Ultra-realistic Voices
  • Dedicated Phone Number
  • Only pay for what you use
  • 15 min initial credit

Scale plan

$49/month

  • Top up at 15 cts per minute
  • Custom AI Support Agent
  • Ultra-realistic Voices
  • Dedicated Phone Number
  • Toll-free number available
  • Up To 3 Simultaneous Calls
  • Save 25% on usage rate
  • 30 min initial credit

Accelerate plan

$299/month

  • Top up at 12 cts per minute
  • Custom AI Support Agent
  • Ultra-realistic Voices
  • Dedicated Phone Number
  • Toll-free number available
  • Up To 10 Simultaneous Calls
  • Save 40% on usage rate
  • 60 min initial credit

Capabilities

What Unicall.ai can do.

The 8 capabilities Unicall.ai lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

2
  • Phone
  • Help center

Workflow automation

6
  • AI responses
  • AI summaries
  • Ticketing
  • Escalation
  • Order tracking
  • Analytics

FAQ

Unicall.ai — frequently asked questions.

What is Unicall.ai on Shopify?
Unicall.ai is a Shopify app in the Helpdesk category. With Unicall.ai, instantly get a dedicated phone number and smart voice agents trained specifically for e-commerce support. Our AI agents answer your customer calls 24/7, resolve common inquiries — including order status, shipping updates, delivery tracking, returns, discount codes, and payment issues — and seamlessly escalate complex cases when needed. Deliver human-like, branded voice support that enhances customer experience, builds trust, and saves you time. It averages 3.00 out of 5 across 2 merchant reviews on the Shopify App Store.
How much does Unicall.ai cost?
Unicall.ai has 3 paid plans on the Shopify App Store, starting at $19/month and going up to $299/month.
Is Unicall.ai free?
No, Unicall.ai is a paid Shopify app. Plans start at $19/month on the Shopify App Store.
When was Unicall.ai launched?
Unicall.ai launched on April 17, 2025 — over 1 year on the Shopify App Store. In that time it has gathered 2 merchant reviews.
Is Unicall.ai Built for Shopify?
Unicall.ai does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Unicall.ai alternatives?
Merchants commonly compare Unicall.ai with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★666

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Unicall.ai.

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Track Unicall.ai — free Start free

Prefer the source? View Unicall.ai on the Shopify App Store ↗