Unanimity

Shopify helpdesk app by UnanimityAI·Streamline your customer support with AI-Driven multichannel messaging

Snapshot

5.00(1 reviews)#81of 196 inHelpdesk

Ongoing.AI tracks Unanimity daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

1 reviews

Pricing

From $490/mo

free_trial

Built for Shopify

No

Years live

1

launched Jul 24, 2024

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Unanimity sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#81

of 196 active apps

Review count percentile

57th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

1

since 2024

Listing change cadence

What Unanimity has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-04-28 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-19 → 2026-06-30

Shopify Lastmod · Jun 20

2026-06-16 → 2026-06-19

Shopify Lastmod · Jun 17

2026-04-28 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive2
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Je viens d'ouvrir mon e shop et je suis toute seule a tout gérer. Je dois donc tout optimiser pour m'alléger sur certaines tâches. Unanimity prend le relais de la gestion SAV, questions clients et réponses aux messages et ça me change la vie”
    Coeur de Truffe · 5★ · 2024-07-29

    Plans

    Unanimity pricing tiers.

    Basic

    $490/month

    • 200 tickets per month
    • 3 AI support agents
    • Omni-channel chat, ticket & mail
    • AI handles carrier claims

    Capabilities

    What Unanimity can do.

    The 16 capabilities Unanimity lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    5
    • Email
    • Chatbot
    • Phone
    • Social media
    • Contact form

    Workflow automation

    11
    • Auto-reply
    • AI responses
    • AI summaries
    • Ticketing
    • Auto-assign
    • Escalation
    • Spam detection
    • Order tracking
    • Multi-language
    • Analytics
    • Reports

    FAQ

    Unanimity — frequently asked questions.

    What is Unanimity on Shopify?
    Unanimity is a Shopify app in the Helpdesk category. Simplify your e-commerce support with an AI that goes beyond chatting. Unanimity AI automatically handles returns, refunds, shipping labels, and customer inquiries across multiple channels. Our AI is able to automatically contact carriers for orders issues and more. It’s simple to set up: connect your accounts, set brand prompts, and let the AI do the work. You can even create your own tools to meet your specific needs. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Unanimity cost?
    Unanimity has a single paid plan at $490/month on the Shopify App Store.
    Is Unanimity free?
    No, Unanimity is a paid Shopify app. Plans start at $490/month on the Shopify App Store.
    When was Unanimity launched?
    Unanimity launched on July 24, 2024 — over 1 year on the Shopify App Store. In that time it has gathered 1 merchant reviews.
    Is Unanimity Built for Shopify?
    Unanimity does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Unanimity alternatives?
    Merchants commonly compare Unanimity with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★666

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Unanimity.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Unanimity — free Start free

    Prefer the source? View Unanimity on the Shopify App Store ↗