Replyma

Shopify helpdesk app by DECODS LLC·AI helpdesk for stores. Reply faster with order-aware support in one shared inbox.

Snapshot

#115of 196 inHelpdesk

Replyma is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $49/mo

freemium

Built for Shopify

No

Years live

0

launched May 11, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Replyma sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#115

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Replyma has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-14 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-05-14 → 2026-06-30

PricingIdentity & listingCadence

Plans

Replyma pricing tiers.

Free

Free

    Starter

    $49/month

      Growth

      $99/month

        Scale

        $199/month

          Capabilities

          What Replyma can do.

          The 11 capabilities Replyma lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

          Channels

          3
          • Email
          • Live chat
          • Chatbot

          Workflow automation

          8
          • Auto-reply
          • AI responses
          • Unified inbox
          • Escalation
          • Order tracking
          • Feedback surveys
          • Multi-store
          • Analytics

          FAQ

          Replyma — frequently asked questions.

          What is Replyma on Shopify?
          Replyma is a Shopify app in the Helpdesk category. Replyma helps merchants manage support in one place. Connect your store to sync orders, customers, and products, then handle Email and Live Chat with AI replies grounded in your policies and help articles. Agents can look up orders, issue refunds, cancel orders, update shipping addresses, use macros and automation rules, and track CSAT and team performance.
          How much does Replyma cost?
          Replyma offers a free plan and 3 paid plans starting at $49/month and going up to $199/month. The paid plans unlock advanced features beyond what's available on the free tier.
          Is Replyma free?
          Yes — Replyma offers a free plan alongside paid options. Paid plans start at $49/month for advanced features.
          When was Replyma launched?
          Replyma launched on May 11, 2026.
          Is Replyma Built for Shopify?
          Replyma does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
          What are the best Replyma alternatives?
          Merchants commonly compare Replyma with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

          Alternatives

          Apps merchants pick instead.

          TIDIO LLC

          Tidio ‑ Live Chat & AI Chatbot

          4.70★1,272

          Known for: customer-support

          Redo Tech, Inc

          Redo

          5.00★669

          Gorgias Inc.

          Gorgias: AI, Helpdesk & Chat

          4.20★652

          Known for: customer-support

          Channelwill

          Willdesk: Live Chat&AI Chatbot

          4.80★364

          Known for: ease-of-use

          Browse more inAll Helpdesk apps

          Methodology

          Where the numbers come from.

          Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

          Find every brand running Replyma.

          Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

          Track Replyma — free Start free

          Prefer the source? View Replyma on the Shopify App Store ↗