OngoingAI

Replyma usage & market intelligence

Pricing
Free plan available
FreeFree
Starter$49/month

3-day free trial · or $470/year and save 20%

Growth$99/month

3-day free trial · or $950/year and save 20%

Scale$199/month

3-day free trial · or $1,910/year and save 20%

What does Replyma do?

Replyma helps merchants manage Email and Live Chat in one inbox with AI replies, order lookup, refunds, automation, analytics, and CSAT.

  • AI replies using your policies, help articles, and Shopify order data.
  • Shared inbox for Email and Live Chat with routing and human takeover.
  • In-ticket order actions: refunds, cancellations, and address updates.
  • Macros, automation rules, and flows for repeat support work.
  • Analytics, CSAT, API keys, and webhooks for reporting and integrations.

Features

HelpdeskEmailLive chatChatbotAuto-replyAI responsesUnified inboxEscalationOrder trackingFeedback surveysMulti-storeAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#101 of 161
Review percentile
38th
Rating percentile
65th
On the App Store
0.3 yrs
Works with
Integrations listed for Replyma
AttentiveGmailKlaviyoLoop ReturnsMicrosoft 365Recharge
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Frequently asked questions

Replyma helps merchants manage Email and Live Chat in one inbox with AI replies, order lookup, refunds, automation, analytics, and CSAT. It's a helpdesk tool for ecommerce stores.