WhatsDesk Voice‑Video Helpdesk

WhatsDesk Voice‑Video Helpdesk is a Shopify app in the Helpdesk category. WhatsDesk is a voice- and video-first helpdesk for Shopify stores. Instead of only typing, agents can send quick voice notes, short video clips, or screen shares directly inside support tickets, so issues get resolved clearly and fast. When both the agent and customer are online, it works as live chat. When they are not, it falls back to threaded tickets with a unified email inbox, so no conversation gets lost. Messages are auto-transcribed and translated for global customers. Set up in minutes.

WhatsDesk Voice‑Video Helpdesk is free to install and use on Shopify — there are no paid plans on this app.

Yes — WhatsDesk Voice‑Video Helpdesk is free to install and use on Shopify. There are no paid plans.

WhatsDesk Voice‑Video Helpdesk launched on November 28, 2025.

WhatsDesk Voice‑Video Helpdesk does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare WhatsDesk Voice‑Video Helpdesk with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.