Remora

Remora is a Shopify app in the Helpdesk category. Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox. Supports email submitted tickets in a unified inbox with real-time updates, team assignments, internal notes, collision detection, macros, and a knowledge base with CSAT surveys.

Remora offers a free plan and 2 paid plans starting at $29/month and going up to $79/month. The free plan includes Unlimited tickets, AI classification, 50 AI draft replies, and Shopify integration. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — Remora offers a free plan alongside paid options. The free plan includes Unlimited tickets, AI classification, and 50 AI draft replies. Paid plans start at $29/month for advanced features.

Remora launched on May 4, 2026.

Remora does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Remora with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.