OngoingAI

Remora usage & market intelligence

Pricing
Free plan available
FreeFree
  • • Unlimited tickets
  • • AI classification
  • • 50 AI draft replies
  • • Shopify integration
  • • Email integration
Starter$29/month

or $290/year and save 17%

  • • Everything in Free
  • • 500 AI draft replies
  • • Email support
Pro$79/month

or $790/year and save 17%

  • • Everything in Free
  • • 3000 AI draft replies
  • • Priority support
What does Remora do?

AI-native helpdesk for Shopify. Classify tickets, draft replies, look up orders, and process refunds — all from one inbox. No per-resolution fees.

  • Unified inbox with full Shopify order, customer, and tracking context
  • AI ticket classification and draft replies with human-in-the-loop approval
  • Process refunds, cancellations, and discounts without leaving the inbox

Features

HelpdeskEmailContact formAuto-replyResponse templatesAI responsesAI summariesTicketingEscalationTaggingFeedback surveysAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 10d· Rating steady at 0.0★
Aug 10Aug 19

Daily tracking from Aug 10, 2026 through today · 9 days observed

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#93 of 146
Review percentile
37th
Rating percentile
67th
On the App Store
0.3 yrs
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Frequently asked questions

AI-native helpdesk for Shopify. Classify tickets, draft replies, look up orders, and process refunds — all from one inbox. No per-resolution fees. It's a helpdesk tool for ecommerce stores.