HelpEcho ‑ HelpDesk & AI Chat

HelpEcho, officially listed on the Shopify App Store as HelpEcho ‑ HelpDesk & AI Chat, is a Shopify app in the Helpdesk category. HelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies. Unlimited agents, categories, and customers — everything you need for professional support.

HelpEcho offers a free plan and 3 paid plans starting at $5/month and going up to $49.99/month. The free plan includes 10 Tickets/month, 10 AI Operations/month, 1 Mailbox, and AI Chatbot. The paid plans unlock advanced features beyond what's available on the free tier.

Yes — HelpEcho offers a free plan alongside paid options. The free plan includes 10 Tickets/month, 10 AI Operations/month, and 1 Mailbox. Paid plans start at $5/month for advanced features.

HelpEcho launched on June 20, 2025 — over 1 year on the Shopify App Store.

HelpEcho does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare HelpEcho with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.