OngoingAI

HelpEcho usage & market intelligence

Pricing
Free plan available
Free PlanFree
  • • 10 Tickets/month
  • • 10 AI Operations/month
  • • 1 Mailbox
  • • AI Chatbot
  • • Knowledge Base Portal
Starter Plan$5.99/month

or $59.99/year and save 17%

  • • 50 Tickets/month
  • • 50 AI Operations/month
  • • 3 Mailboxes
  • • AI Chatbot
  • • Knowledge Base Portal
Basic Plan$19.99/month

or $199.99/year and save 17%

  • • 300 Tickets/month
  • • 100 AI Operations/month
  • • 5 Mailboxes
  • • AI Chatbot
  • • Knowledge Base Portal
Pro Plan$49.99/month

or $499.99/year and save 17%

  • • 1,000 Tickets/month
  • • 500 AI Operations/month
  • • 10 Mailboxes
  • • AI Chatbot
  • • Knowledge Base Portal
What does HelpEcho do?

HelpEcho is your all-in-one support app: AI Chatbot for 24/7 help, Knowledge Base for self-service, and Helpdesk Ticketing. Built for Shopify stores.

  • AI Chatbot answers customer questions 24/7 with product recommendations.
  • Build a self-service Knowledge Base so customers find answers themselves.
  • Turn customer emails into support tickets automatically. Never miss an inquiry.
  • Generate professional replies instantly with AI-powered reply writer.
  • Automate workflows with saved replies, ticket assignment, and routing.

Features

HelpdeskEmailChatbotSelf-serviceHelp centerAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersTaggingOrder trackingCustomer notificationsFeedback surveysAnalyticsReports
Catalog position
Within Helpdesk on the App Store
Rank by reviews
#70 of 146
Review percentile
53th
Rating percentile
67th
On the App Store
1.2 yrs
Review history
Review count observed daily on the Shopify App Store
0±0 · 9d
0 on Aug 10 → 0 on Aug 18 · 8 observed days
Aug 10No change observedAug 18
30D90D · Nov 76M · Feb '271Y · Aug '27

Daily tracking began Aug 10, 2026

Works with
Integrations listed for HelpEcho ‑ HelpDesk & AI Chat
Shopify Admin
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Frequently asked questions

HelpEcho is your all-in-one support app: AI Chatbot for 24/7 help, Knowledge Base for self-service, and Helpdesk Ticketing. Built for Shopify stores. It's a helpdesk tool for ecommerce stores.