ActDeskAI

Shopify helpdesk app by Actdeskai·AI support that auto-trains on your store, evaluates itself, then handles tickets automatically.

Snapshot

#95of 196 inHelpdesk

ActDeskAI is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jun 14, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesHelpdesk

Pricing

From $29/mo

free_trial

Built for Shopify

No

Years live

0

launched May 6, 2026

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

—

28-day Δ

+0.00

Catalog position

Where ActDeskAI sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#95

of 196 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What ActDeskAI has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-06-13name: set to ActDeskAItagline: set to AI support that auto-trains on y…description: set to ActDesk AI auto-trains on your S…icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to free_trialpricing_tiers: set to Starter (+2 more)primary_price_value: set to 29categories: set to Helpdesklaunched_at: set to May 6, 2026works_with: set to noneshopify_lastmod: 2026-06-13 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-13 → 2026-06-30

Works With · Jun 14

set to none

Launched At · Jun 14

set to May 6, 2026

PricingIdentity & listingCadence

Plans

ActDeskAI pricing tiers.

Starter

$29/month

  • 500 AI conversations
  • Chat widget on storefront
  • Order lookup & tracking
  • Return eligibility checking
  • Email escalation
  • Basic analytics dashboard
  • Readiness scorecard
  • Auto-trains in 5 minutes

Growth

$89/month

  • Everything in Starter
  • 2,000 AI Conversations
  • Priority Email Support

Pro

$299/month

  • Everything in Growth
  • 10,000 AI Conversations
  • Dedicated Ongoing Support

Capabilities

What ActDeskAI can do.

The 5 capabilities ActDeskAI lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

3
  • Live chat
  • Chatbot
  • Help center

Workflow automation

2
  • AI responses
  • Order tracking

FAQ

ActDeskAI — frequently asked questions.

What is ActDeskAI on Shopify?
ActDeskAI is a Shopify app in the Helpdesk category. ActDesk AI auto-trains on your Shopify store and resolves support tickets without human intervention. It reads your products, policies, and FAQs via the Shopify API. Before going live, a readiness scorecard evaluates the agent topic by topic so you see where it performs well and where it needs help. It handles order tracking, return eligibility, product questions, and shipping. Complex issues route to your team via email with full context. You control tone, welcome message, and escalation rules.
How much does ActDeskAI cost?
ActDeskAI has 3 paid plans on the Shopify App Store, starting at $29/month and going up to $299/month.
Is ActDeskAI free?
No, ActDeskAI is a paid Shopify app. Plans start at $29/month on the Shopify App Store.
When was ActDeskAI launched?
ActDeskAI launched on May 6, 2026.
Is ActDeskAI Built for Shopify?
ActDeskAI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best ActDeskAI alternatives?
Merchants commonly compare ActDeskAI with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Redo Tech, Inc

Redo

5.00★666

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★652

Known for: customer-support

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: ease-of-use

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running ActDeskAI.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track ActDeskAI — free Start free

Prefer the source? View ActDeskAI on the Shopify App Store ↗