Kim

Shopify helpdesk app by KIMCC INC·Free Helpdesk & Live Chat with AI

Snapshot

5.00(4 reviews)#53of 196 inHelpdesk

Ongoing.AI tracks Kim daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

4 reviews

Pricing

From $0/mo

freemium

Built for Shopify

No

Years live

1

launched Oct 23, 2024

Last updated

Jul 2, 2026

Shopify listing

Category rank over time

Where Kim sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#39#47#54#62#69May 28May 31Jun 4Jun 7Jun 11Kim · #67Help Scout · #66ChannelReply · #68
Best position observed: #47. Kim slipped 12 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Kim sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#53

of 196 active apps

Review count percentile

73th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

1

since 2024

Listing change cadence

What Kim has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+16shopify_lastmod: 2026-06-08 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01shopify_lastmod: 2026-07-01 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-07-01 → 2026-07-02

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(4 reviews)
  • 100%positive4
  • 0%neutral0
  • 0%negative0

Top themes

    Plans

    Kim pricing tiers.

    Free Helpdesk

    Free to install

    • - Unlimited seats
    • - Email, Chat, SMS, and social messaging
    • - Free Help center
    • - Add AI @ $0.5/ticket and AI + human expert @ $1/ticket

    Capabilities

    What Kim can do.

    The 19 capabilities Kim lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    6
    • Email
    • SMS
    • Live chat
    • Social media
    • Self-service
    • Help center

    Workflow automation

    13
    • Auto-reply
    • Response templates
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Rule-based triggers
    • Escalation
    • Tagging
    • Order tracking
    • Customer notifications
    • Feedback surveys
    • Analytics
    • Reports

    FAQ

    Kim — frequently asked questions.

    What is Kim on Shopify?
    Kim, officially listed on the Shopify App Store as Kim: AI Helpdesk & live chat, is a Shopify app in the Helpdesk category. Kim's platform helps growing brands manage customer inquiries effortlessly, with no cost for a helpdesk. Deliver great support and start saving today! It averages 5.00 out of 5 across 4 merchant reviews on the Shopify App Store.
    How much does Kim cost?
    Kim is priced at $0/month on the Shopify App Store.
    When was Kim launched?
    Kim launched on October 23, 2024 — over 1 year on the Shopify App Store. In that time it has gathered 4 merchant reviews.
    Is Kim Built for Shopify?
    Kim does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Kim alternatives?
    Merchants commonly compare Kim with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★666

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Kim.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Kim — free Start free

    Prefer the source? View Kim on the Shopify App Store ↗