Helpdesk · refreshed Jun 12, 2026
Mailo | AI Email Support for Shopify
by MAILO AI · Simplify customer support with fast and personalized email automation.
6 reviews, 4.60★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.60
6 reviews
Pricing
From $19/mo
free_trial
Built for Shopify
No
Years live
2
launched Jun 15, 2023
Last updated
Jun 4, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where Mailo | AI Email Support sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Mailo | AI Email Support sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#44
of 180 active apps
Review count percentile
75th
vs category siblings
Rating percentile
66th
vs category siblings
Years on App Store
2
since 2023
Listing change cadence
What Mailo | AI Email Support has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 5
2026-06-02 → 2026-06-04
Shopify Lastmod · Jun 3
2026-05-22 → 2026-06-02
Shopify Lastmod · May 30
set to 2026-05-22
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive83% · 5
- Neutral0% · 0
- Negative17% · 1
“Sucked in 3000 old emails from previous 2 months that we had already dealt with. Stopped working due to be clogged up. No way of deleting emails in bulk, Havent got time to go through and delete 3000 emails one by one! Messaged support 3 times and no reply, now deleted app, such a shame as it had potential to do just what we wanted.”
Top themes
Plans
Mailo | AI Email Support pricing tiers.
Starter
$19/month
- 100 emails
- 1 user
- KPI
- Order Tracking
- Feedback
- Smart Inbox
- Email Templates
- Email Classification
Essentials
$69/month
- 400 emails
- 3 users
- KPI
- Order Tracking
- Feedback
- Smart Inbox
- Email Templates
- Email Classification
Advanced
$199/month
- 1250 emails
- 5 users
- KPI
- Order Tracking
- Feedback
- Smart Inbox
- Email Templates
- Email Classification
Pro
$499/month
- 3200 emails
- 10 users
- KPI
- Order Tracking
- Feedback
- Smart Inbox
- Email Templates
- Email Classification
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Mailo | AI Email Support.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Mailo | AI Email Support on the Shopify App Store ↗