Mailo | AI Email Support

Shopify helpdesk app by MAILO AI·Simplify customer support with fast and personalized email automation.

Snapshot

4.60(6 reviews)#46of 196 inHelpdesk

Ongoing.AI tracks Mailo | AI Email Support daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

4.60

6 reviews

Pricing

From $19/mo

free_trial

Built for Shopify

No

Years live

3

launched Jun 15, 2023

Last updated

Jul 2, 2026

Shopify listing

Category rank over time

Where Mailo | AI Email Support sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#57#61#65#69#73May 28May 30Jun 2Jun 4Jun 7Mailo | AI Email Support · #71
Best position observed: #58. Mailo | AI Email Support slipped 1 positions over the window.

Catalog position

Where Mailo | AI Email Support sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#46

of 196 active apps

Review count percentile

77th

vs category siblings

Rating percentile

67th

vs category siblings

Years on App Store

3

since 2023

Listing change cadence

What Mailo | AI Email Support has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+13shopify_lastmod: 2026-06-04 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 2

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-06-04 → 2026-06-16

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.60(6 reviews)
  • 83%positive5
  • 0%neutral0
  • 17%negative1

Top themes

    What merchants complain about

    “Sucked in 3000 old emails from previous 2 months that we had already dealt with. Stopped working due to be clogged up. No way of deleting emails in bulk, Havent got time to go through and delete 3000 emails one by one! Messaged support 3 times and no reply, now deleted app, such a shame as it had potential to do just what we wanted.”
    A Farley Country Attire · 1★ · 2025-02-06

    Plans

    Mailo | AI Email Support pricing tiers.

    Starter

    $19/month

    • 100 emails
    • 1 user
    • KPI
    • Order Tracking
    • Feedback
    • Smart Inbox
    • Email Templates
    • Email Classification

    Essentials

    $69/month

    • 400 emails
    • 3 users
    • KPI
    • Order Tracking
    • Feedback
    • Smart Inbox
    • Email Templates
    • Email Classification

    Advanced

    $199/month

    • 1250 emails
    • 5 users
    • KPI
    • Order Tracking
    • Feedback
    • Smart Inbox
    • Email Templates
    • Email Classification

    Pro

    $499/month

    • 3200 emails
    • 10 users
    • KPI
    • Order Tracking
    • Feedback
    • Smart Inbox
    • Email Templates
    • Email Classification

    Capabilities

    What Mailo can do.

    The 11 capabilities Mailo lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Channels

    1
    • Email

    Workflow automation

    10
    • Auto-reply
    • Response templates
    • AI responses
    • AI summaries
    • Unified inbox
    • Tagging
    • Spam detection
    • Order tracking
    • Multi-language
    • Reports

    FAQ

    Mailo — frequently asked questions.

    What is Mailo on Shopify?
    Mailo, officially listed on the Shopify App Store as Mailo | AI Email Support, is a Shopify app in the Helpdesk category. Mailo - Connects your store to a powerful SaaS platform to revolutionize your customer support. Automate email responses, save time, and reduce operational costs while providing fast, personalized service to your customers. Perfect for businesses looking to streamline processes, enhance efficiency, and deliver exceptional support without added complexity. Simplify your workflow and focus on growing your business with a tool designed for optimal results. It averages 4.60 out of 5 across 6 merchant reviews on the Shopify App Store.
    How much does Mailo cost?
    Mailo has 4 paid plans on the Shopify App Store, starting at $19/month and going up to $499/month.
    Is Mailo free?
    No, Mailo is a paid Shopify app. Plans start at $19/month on the Shopify App Store.
    When was Mailo launched?
    Mailo launched on June 15, 2023 — over 3 years on the Shopify App Store. In that time it has gathered 6 merchant reviews.
    Is Mailo Built for Shopify?
    Mailo does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Mailo alternatives?
    Merchants commonly compare Mailo with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,272

    Known for: customer-support

    Redo Tech, Inc

    Redo

    5.00★666

    Gorgias Inc.

    Gorgias: AI, Helpdesk & Chat

    4.20★652

    Known for: customer-support

    Channelwill

    Willdesk: Live Chat&AI Chatbot

    4.80★364

    Known for: ease-of-use

    Browse more inAll Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Mailo | AI Email Support.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Mailo | AI Email Support — free Start free

    Prefer the source? View Mailo | AI Email Support on the Shopify App Store ↗